Panchkula Municipal Corporation is developing a Panchkula civic app that will allow residents to report garbage dumps, uncleaned street gullies, unswept roads, tree-pruning requirements and potholes by uploading photographs, with the platform expected to launch within seven to 10 days.
The application is intended to create a single system for registering, assigning and tracking civic complaints across the city. Municipal commissioner Vinay Kumar told the Times of India that the objective was to make reporting easier for residents and enable the civic body to monitor whether complaints were resolved within a defined timeframe.
“We wanted a mechanism where it becomes easy for the complainant and also for us to track the resolution of the complaint. This app will help residents simply click a picture of the issue and post on the App. It will get resolved in a time-bound manner,” Kumar said.
At present, municipal staff handle complaints and informally share before-and-after photographs as evidence of action. Under the proposed system, assigned workers will be able to upload photographs showing the resolution directly to the centralised portal. This will give the civic body a common digital record of reported problems and completed work, while allowing residents to track the status of their complaints.
The app is being developed alongside a restructuring of sanitation operations. The municipal corporation has assigned fixed kilometre-wise beats to sanitation workers, replacing broader zone-based responsibilities. The change is intended to establish clearer responsibility for individual stretches of roads and public areas.
“Earlier, if there were eight sanitation workers on duty in a fixed area, it was not clear what point a worker will clean. Now, km-wise beats have been assigned to them for accountability and better results,” Kumar said.
The shift addresses a routine municipal problem: complaints may be received, but responsibility for a particular location can remain unclear when field duties are defined only by large zones. By linking reported complaints with assigned workers and fixed beats, the corporation is seeking to make field operations easier to monitor. The supplied report does not specify the app’s name, complaint escalation process, response-time standards or whether residents will be able to rate completed work.
Panchkula previously lacked a unified digital portal for civic issues, leaving residents dependent on scattered complaint channels. Neighbouring Chandigarh uses the I’m Chandigarh app for similar civic reporting. The proposed Panchkula platform is therefore intended to consolidate services that were earlier handled through separate or less formal routes.
The municipal corporation currently relies extensively on daily morning field inspections by the commissioner to monitor sanitation and infrastructure conditions. Officials expect online complaint tracking and photographic evidence to reduce the need for physical inspections by providing a citywide view of pending and resolved issues. The next stated milestone is the launch of the application within the announced seven-to-10-day window.
