Mumbai Airport’s Lost & Found Department Reunites Passengers with 64,000+ Items in 2024
Travelling through Chhatrapati Shivaji Maharaj International Airport (CSMIA), Mumbai, can often lead to the unintentional loss of personal belongings. In 2024, Mumbai’s Lost & Found Department worked tirelessly to recover over 64,000 misplaced items, demonstrating their commitment to passenger satisfaction. On average, around 5,000 items are left behind by passengers each month at CSMIA, ranging from cash, jewelry, passports, phones, jackets, and even earphones. These items are often found at high-traffic areas like security checkpoints, boarding gates, lounges, food courts, and arrival smoking lounges.
Key Statistics:
- Lost and Recovered Items: In 2024, 9,588 items were successfully returned to their owners. This includes 980 items returned in February alone.
- Hotspots for Lost Items: Commonly lost items include wallets, phones, passports, and wristwatches.
- Valuable Items: 30% of the items found were classified as valuables, with 80% of these valuable items successfully reunited with their owners.
- Unclaimed Items: After 90 days, unclaimed valuable items like electronics and jewelry are handed over to Customs, while non-valuable items are donated to NGOs.
Notable Success Stories:
- A passport lost a month before an international trip was found and delivered on time.
- A handbag containing an engagement ring was returned the same day.
- A bride’s wedding lehenga was recovered and delivered to her relative on the next flight, saving her special day.
Efforts to Ensure Seamless Recovery:
CSMIA’s Lost & Found Department works around the clock, handling over 5,000 queries each month with professionalism. Items are catalogued, stored securely, and verified to ensure safe returns, typically within a single day. With a blend of innovation and dedication, CSMIA’s Lost & Found team continues to set high standards in customer service, ensuring every passenger’s experience is both safe and memorable.
