The Maharashtra government has launched the PCRS 2.0 app, allowing citizens to report potholes and other road-related issues directly to the Public Works Department (PWD). This initiative aims to improve road maintenance and ensure quicker response times from government officials. The upgraded system builds upon the previous online complaint mechanism by introducing a mobile application for seamless reporting and tracking of road repair requests.
The PCRS 2.0 system consists of two separate apps—one for citizens and another for PWD engineers. Citizens can use the app to lodge complaints about potholes, cracks, waterlogging, and other road defects by uploading photos and providing location details. Once submitted, complaints are forwarded to the concerned engineers for prompt action. The government has implemented a strict timeline for addressing these issues. Deputy engineers must resolve complaints within seven days, executive engineers within 15 days, and superintendent engineers within 30 days. This structured approach ensures accountability and faster road repairs, reducing hazards for motorists and pedestrians.
Last year, the state introduced an online portal for pothole complaints, but it lacked the convenience of a dedicated mobile app. With PCRS 2.0, authorities hope to encourage more citizen participation, leading to better monitoring and maintenance of roads. The myPWD app, designed for engineers, will help officials track complaints, update their status, and ensure timely resolution. The government believes that this digital approach will improve transparency in road maintenance and prevent delays in repair work.Maharashtra, especially Mumbai and other urban areas, faces significant road maintenance challenges due to heavy rainfall, traffic congestion, and frequent construction activities. Potholes have been a persistent problem, causing numerous accidents and traffic disruptions. The introduction of the PCRS 2.0 app is expected to bring much-needed relief by enabling direct communication between citizens and authorities. Additionally, the government plans to monitor app usage and engineer performance to assess the effectiveness of the initiative.
By leveraging technology, Maharashtra aims to create a more responsive and efficient infrastructure maintenance system. Citizens now have a powerful tool to hold authorities accountable, ensuring that road conditions improve across the state. The success of the PCRS 2.0 app will depend on its adoption by the public and the commitment of engineers to resolve complaints within the given timeframe. If effectively implemented, this initiative could serve as a model for other states looking to enhance their road maintenance mechanisms.
Maharashtra Govt Introduces PCRS 2.0 App to Fix Road Issues
