Chennai’s initiative to enhance public transportation accessibility through the Metropolitan Transport Corporation’s (MTC) new fleet of low-floor buses marks a significant stride towards inclusivity. However, despite these advancements, persistent infrastructure deficiencies at bus stops continue to hinder full accessibility for disabled passengers.
An advocate with the Disability Rights Alliance, has highlighted critical areas requiring further attention. According to his the absence of ramps at most bus stops remains a significant barrier. “Ramps are essential for wheelchair users to access bus shelters. Currently, the lack of such infrastructure forces users to wait on the roadside, posing both safety and accessibility challenges,” Kumar emphasised.
He also pointed out the need for an upgrade to the Chennai bus app. He suggested that a dedicated icon for low-floor buses would help users with accessibility needs locate these vehicles more efficiently. With only 58 low-floor buses currently in operation, Kumar noted that extended waiting times could be mitigated by increasing the fleet size to improve service frequency. Moreover, he stressed the importance of optimal bus stop alignment. “Buses must halt close to the platform to ensure that manual foldable ramps are usable. If buses stop too far from the platform, the ramp becomes overly steep, complicating boarding and disembarking for wheelchair users,” he explained. Ensuring a level and accessible connection between buses and platforms is vital for safe and easy access.
In response to these concerns, the MTC Managing Director assured that an upgrade to the Chennai bus app is underway, with a new feature to identify low-floor buses expected within a week. Additionally, MTC plans to add 60-100 new low-floor buses each month, contributing to the total target of 600 diesel-based low-floor buses.
The Greater Chennai Corporation Commissioner has also pledged to address these infrastructure issues. Upcoming discussions with MTC officials will focus on enhancing bus shelter amenities, including the installation of ramps with handrails and ensuring level boarding. An updated Standard Operating Procedure (SOP) for city bus shelters is anticipated to address these needs effectively. As Chennai progresses towards a more inclusive public transportation system, these efforts reflect a growing recognition of the need for comprehensive accessibility improvements alongside vehicle upgrades.
