In Mumbai, the Brihanmumbai Electric Supply and Transport (BEST) initiative to install smart meters across the island city has met with resistance from a section of activists who are raising concerns over the high costs and the financial burden on consumers.
These activists are preparing to file a writ petition in the Bombay High Court, challenging the manner in which these meters are being introduced without adequate public consultation. One of the leading activists commented, “Our objection is not against the smart meters per se, but the opaque method of their introduction. Residents have not been adequately informed or consulted. Notifications are limited to SMS messages or notices pasted on buildings, with no clarity on costs or maintenance details.”
The activists have pointed out that the average cost of each meter stands at an exorbitant Rs 12,000. Although the installation notice indicates that this cost is “not chargeable” to consumers upfront, it is implied that these expenses will be factored into a future tariff hike petition before the regulatory commission. This means the financial burden will ultimately be transferred to the consumers. Another activist highlighted the limited lifespan of these meters, stating, “The meters are expected to last for 90 months. This implies substantial costs for reinstallation once their life cycle ends.”
There is also strong opposition to the concept of prepaid meters, where consumers must pay in advance for their electricity usage. The activists argue that this is contrary to the legal standard where consumers are billed after the consumption of services. Additionally, some residents have approached the Dongri and Byculla police stations to file complaints against BEST officials for allegedly “forcibly” replacing existing meters. However, these complaints have not yet resulted in any formal action or FIRs. In response, a BEST official defended the initiative, stating, “We are adhering to the Centre’s guidelines. Smart meters are beneficial as they help reduce power theft and distribution losses. They also provide consumers with the ability to monitor their hourly, daily, and weekly power consumption effortlessly.”
The controversy highlights the tension between technological advancements in utility management and consumer rights. While smart meters promise enhanced efficiency and transparency in power usage, the process of their implementation and the associated costs have raised significant concerns. It is essential for utility providers like BEST to engage in transparent communication and involve consumers in decision-making processes to foster trust and acceptance of new technologies. As the situation unfolds, the outcome of the impending writ petition and the regulatory commission’s decisions will be crucial in determining the future of smart meter installations in Mumbai. The debate underscores the need for balancing technological progress with consumer protection and cost-effectiveness.
