South Western Railway has expanded its M-UTS sahayak service to six major railway stations in Bengaluru, allowing passengers to buy unreserved and platform tickets from mobile vendors carrying smartphones and Bluetooth printers. The service is intended to ease queues at stations where ticket counters have limited capacity.
The six stations identified for the rollout are KSR Bengaluru, Yeshwantpur, Sir M Visvesvaraya Terminal, Kengeri, Krishnarajapuram and Bangarapet. SWR’s Bengaluru division said 36 sahayaks had been allocated for the programme. Two sahayaks were deployed at Sir M Visvesvaraya Terminal and one at Yeshwantpur during the current rollout, according to the railway zone.
SWR said 10 sahayaks had already been selected and letters of acceptance issued. The remaining seven were expected to be commissioned shortly. The railway’s statement did not provide a station-wise deployment schedule for all the allocated personnel.
Under the arrangement, sahayaks use a smartphone connected to a Bluetooth printer to issue tickets. Passengers can pay either in cash or through UPI. The service covers unreserved tickets for all trains as well as platform tickets, according to SWR.
The initiative began as a pilot at KSR Bengaluru in October 2025. It was subsequently extended to all passengers at the station in June 2026. Each railway zone has been permitted to select up to 10 stations for the service.
KSR Bengaluru handles more than 25,000 unreserved tickets a day, making ticket access a significant part of the station’s daily passenger operation. The expansion follows an earlier report that the railways were planning to introduce the service at other Bengaluru stations to reduce queues at the available ticket counters.
The sahayaks will be paid through a commission-based model linked to the number of tickets sold and the length of the journey. For journey tickets covering up to 150 kilometres, the commission will be 3% of the fare. It will be 2% for journeys between 150 and 500 kilometres and 1% for journeys longer than 500 kilometres.
The rollout places ticketing assistance closer to passengers at multiple entry points across Bengaluru’s suburban and intercity rail network. SWR’s next step is to commission the remaining selected sahayaks and continue deployment across the six identified stations.
