A Rapido rider has been removed from the platform after a Bengaluru woman alleged that he sought sexual favours during a phone call instead of arriving at the pickup location, prompting the bike-taxi aggregator to take action after verifying the incident.
The woman, a Mysuru-based social media content creator, made the allegation on Tuesday and shared what she described as recordings of the call in a video posted on social media. According to the allegation, the Rapido captain spoke to her inappropriately while she was waiting for the ride.
A day later, the woman and the rider appeared together in another social media video. In that video, the rider said the remarks were not made intentionally and claimed that he had thought he was speaking to someone else. The supplied report does not indicate whether a police complaint was filed or whether any criminal investigation has been announced.
Rapido said it was concerned about the incident and apologised to the woman. “We understand how distressing and unsettling such an experience can be, and sincerely regret that the passenger had to go through this,” a company spokesperson said.
The aggregator added that it had verified the incident before taking action. “Following verification of the incident, the captain has been removed from the Rapido platform with immediate effect,” the spokesperson said.
The case places attention on how app-based mobility companies respond to alleged misconduct involving riders and passengers. Platforms typically connect customers with independently operating drivers or captains, making complaint handling, incident verification and continued access to the platform important parts of passenger-safety systems. In this case, Rapido’s stated response was to remove the rider immediately after its verification process.
The report does not provide details of the company’s verification procedure, whether the rider’s access to the platform has been permanently blocked, or whether any further action will follow. Rapido’s removal of the rider is the latest confirmed step disclosed in connection with the allegation.
