Hyderabad residents in the CURE area can now receive several government certificates at home without visiting MeeSeva centres, as authorities work with Resident Welfare Associations (RWAs) to improve awareness of the doorstep service. A meeting with RWA representatives is scheduled for November 12 to explain the process, charges and delivery timelines.
MeeSeva, the Cyberabad Police Commissionerate, the Society for Cyberabad Security Council (SCSC) and the Cyberabad Municipal Corporation (CMC) have joined hands to promote Doorstep Delivery (DSD) of Citizen Services in residential communities across Cyberabad.
The service covers income, caste, Economically Weaker Section (EWS), Other Backward Classes (OBC), family membership and encumbrance certificates. Residents can also use it to request corrections to birth and death certificates and register children’s names. Applications for the service can be initiated through the toll-free number 1100.
The outreach programme is designed to address limited public awareness of the facility. MeeSeva representative Goutham Valeti told Deccan Chronicle that RWAs could help connect households with government services. “RWAs can play an important role in connecting households with these services. By reaching out to residential communities, more people can be made aware of the facility and encouraged to use it,” he said.
Since its launch in September, the service has delivered 220 applications to citizens, according to Valeti. He said outreach to residential communities, including areas with around 4,000 residents, could help increase awareness and usage. The model places RWAs at the centre of communication between residents and the agencies involved in delivering the service.
The home visit carries an additional cost. Residents must pay Rs. 600 for the agent’s visit, apart from the applicable service charges for the requested certificate or correction. This means that doorstep delivery offers convenience but involves a higher cost than a standard visit to a MeeSeva centre.
Prasanna, a resident, said many people were unaware that certificates could be obtained without visiting MeeSeva centres. She said community-level awareness could help more households use the service. The November 12 meeting is expected to provide residents with information about the application procedure, charges and delivery timelines, while authorities aim to extend RWA-based outreach to more residential communities across Cyberabad.
