The Pune Municipal Corporation has resolved 93% of the 7,805 property tax complaints received through multiple citizen-service channels over the past two months, while staff deployment for electoral-roll revision and Census-related work has constrained routine operations.
The complaints were received through PMC Care, the Right to Information system, the Right to Services platform, Aaple Sarkar and the Public Grievance portal. The PMC’s Property Tax Assessment and Collection Department said it has focused on clearing pending cases with the manpower available to it.
The complaint figures cover a period in which several officers and employees from the property tax department were assigned duties linked to the Special Intensive Revision of electoral rolls and the Census. The civic department said these additional responsibilities reduced the personnel available for regular property tax operations.
Despite the constraint, the department has continued handling property tax-related services and resolving citizen grievances. The available information does not specify the nature of each complaint, the channel-wise distribution of cases or the number of cases still pending after the reported 93% resolution rate.
The department is also concentrating on property owners whose properties have recently been assessed for taxation. Officials are providing guidance on tax payments and addressing difficulties reported by citizens, according to the report. The focus indicates that the department’s workload includes both complaint disposal and assistance for newly assessed properties.
Property tax is a major source of revenue for the civic body, making the functioning of the assessment and collection department relevant to both municipal finances and everyday interactions between property owners and the PMC. Delays or difficulties in assessment, payment guidance and grievance handling can affect how residents access civic services and how efficiently the corporation collects revenue.
Ravi Pawar, head of the PMC’s Property Tax Assessment and Collection Department, said officers and employees were working in coordination to provide more efficient and quality services to citizens. The department said its objectives include increasing municipal revenue while ensuring that property tax services remain accessible, transparent and timely.
The report does not provide a deadline for resolving the remaining complaints or details of any additional staffing arrangement. The PMC’s stated next steps are to continue complaint resolution, guide recently assessed property owners and improve the delivery of property tax services.
