Mysuru City Corporation has directed officials to clear pending e-Khata applications within seven days, after a public grievance meeting identified technical errors, missing documents and software capacity constraints as major causes of delay in property-related services.
The direction was issued at a public grievance meeting held at the corporation office on Tuesday under the chairmanship of civic administration officer Nitesh Patil. The meeting received 28 applications, including 12 related to e-Khata, seven concerning the Urban Local Management System, four related to completion reports and five covering other civic grievances.
Three of the 12 e-Khata applications were resolved at the meeting itself. The remaining applications are to be examined and processed using available and reserved correction slots, according to the instructions issued during the meeting.
Mysuru City Corporation Commissioner M.K. Savita said steps were being taken to speed up the disposal of applications for e-Khata, building plan approvals and other civic services. She attributed delays in some cases to technical discrepancies in applications and the municipal software system.
The issues identified included applicants using a T-number instead of a PID number while applying through Mysuru One centres, failure to submit the required documents and a shortage of available slots in the software. Officials were instructed to use the available reserved correction slots to examine and dispose of the pending applications within the specified seven-day period.
Applications eligible for a 15% relaxation under the state government’s new guidelines are being processed according to the applicable rules, the commissioner said. The direction also requires the corporation to provide applicants with a clear written explanation if an application is rejected or kept on hold. Such communication must include the reason for the decision and details of any additional documents required.
The e-Khata service falls under the Sakala framework, which provides for time-bound delivery of notified public services. Officials were therefore reminded that applications must be disposed of within the prescribed period. The corporation also warned that disciplinary action could be taken against officials who keep applications pending without a valid reason.
The meeting was attended by deputy commissioners Veena and Somashekar. The corporation said more public grievance meetings would be held in the coming days to review the progress of pending applications and monitor the delivery of civic services.
For property owners, the seven-day directive makes the corporation’s handling of existing applications the immediate focus. The next review meetings are expected to examine whether pending e-Khata cases have been processed and whether applicants have received clear reasons and document requirements where applications cannot be approved.
