Ahmedabad residents have complained that the Ahmedabad Municipal Corporation’s Comprehensive Complaint Redressal System (CCRS) mobile app is malfunctioning, restricting complaint registrations and routing some grievances across multiple wards. The allegations have triggered a response from the civic body, which has denied that the app imposes a limit on complaints or fails to operate on iPhones.
According to the report by Nav Gujarat Samay – Ahmedabad, members of the Aabad Ahmedabad organisation said the updated application was not functioning properly for residents trying to report civic problems. The complaints cover issues including polluted water, overflowing sewage, potholes, stray cattle and garbage on roads.
Jatinbhai Sheth, chairman of Aabad Ahmedabad, alleged that the updated CCRS app had placed a limit on the number of complaints that could be filed in a day under different categories. He said that, in some cases, residents were unable to register a second complaint after filing the first one.
Sheth also said the updated app had not worked on iPhones for around 70 days before becoming operational one or two days before the report was published. The organisation said the issue had been brought to the attention of the mayor and senior municipal officials.
The complaints also raise questions about how the application assigns grievances to municipal wards. Kamalbhai Joshi, joint secretary of Aabad Ahmedabad, said he had used the app to report potholes near a traffic signal at the New Vadaj crossroads. He alleged that the complaint moved between the New Vadaj, Stadium and another ward instead of being resolved within the relevant administrative area.
The incident is significant because the CCRS app is intended to provide residents with a way to register complaints about basic municipal services from their homes. The system therefore acts as a digital interface between citizens and the corporation’s ward-level departments. Problems with registration, device access or location-based routing can affect not only whether a complaint is received but also which civic department is expected to respond.
Sheth also cited a complaint about a defective tap in a toilet on the second floor of the municipal corporation’s main office, where the commissioner’s office is located. He alleged that, instead of resolving the problem, officials prepared a panchnama. He questioned how the system could be expected to resolve citizens’ complaints if issues within the corporation’s own premises were handled in that manner.
A deputy municipal commissioner rejected the allegations made by the Aabad Ahmedabad representatives. The official said that the CCRS app works on iPhones and that no limit had been imposed on the number of complaints that residents can register.
The competing claims leave the immediate status of the application disputed. The report does not provide technical data on the number of failed complaints, affected users, response times or the cause of the alleged ward-routing errors. The municipal corporation’s denial also does not clarify whether any recent update, device-specific issue or location-mapping problem was reviewed.
The corporation’s response to the concerns, including any technical examination of the app and review of complaints that moved between wards, will determine whether residents can use the CCRS system reliably for basic civic grievances.
