Maharashtra Chief Minister Devendra Fadnavis has said police teams are reaching emergency locations within three minutes after residents call the state’s Dial 112 service, with digital records being used to track response times and officer conduct. Fadnavis made the statement during the launch of several initiatives at the Pimpri-Chinchwad police commissionerate office in Pune district.
Fadnavis, who also holds the state Home portfolio, said modern technology and digital monitoring systems had accelerated police operations across Maharashtra. According to his remarks, officers are now able to intervene before or during an incident rather than arriving only after it has ended.
The chief minister’s statement presents Dial 112 as both an emergency response channel and a monitoring mechanism for police performance. Every call received through the number is recorded, while the time at which the call was received and the time at which police reached the location are entered into a digital system.
The system, as described by Fadnavis, is intended to create an auditable record of emergency response. The digital trail would make it harder for police personnel to provide inaccurate information about their movements or response times, he said. The supplied report does not provide statewide call volumes, the number of response vehicles, the areas covered or independent performance data supporting the three-minute claim.
Fadnavis also said recorded calls would allow senior officials to examine whether officers had dealt appropriately with people seeking help. This places the service within a wider administrative framework in which emergency calls can be reviewed not only for speed but also for the quality of interaction between police and citizens.
The remarks were made at the Pimpri-Chinchwad police commissionerate, an urban police jurisdiction within Pune district. The commissionerate setting is significant because emergency response in dense urban areas depends on the ability to identify incidents quickly, assign nearby personnel and document the movement of responding teams. However, the report does not specify whether the three-minute response is an average, a target, a performance level in selected areas or a statewide result.
Fadnavis used the claim to contrast Maharashtra’s emergency response with the familiar Hindi-film depiction of police arriving after an incident has ended. He said the state’s police were increasingly intervening before an incident or while it was still taking place. The statement does not identify the technology platforms, operating procedures or staffing changes behind the reported improvement.
For residents, the practical value of an emergency number depends on what happens after the call is answered: how quickly the location is established, how the nearest team is assigned and whether the response can be reviewed later. The digital logging system described by the chief minister is designed to connect those stages through recorded timestamps and call records.
The next step will be to establish how the reported three-minute response is measured across different parts of Maharashtra and how the data is used by police authorities. The state’s account currently confirms the government’s stated operating model, while details on coverage, performance benchmarks and independent verification were not provided in the report.
