Jaipur Municipal Corporation mayor Sunil Kothari has directed officials to introduce single-window civic services, strengthen field monitoring and speed up grievance redressal in the Sanganer and Mansarovar zones ahead of Diwali and other festivals.
Kothari issued the instructions during a review meeting attended by civic officials, councillors and sanitation workers from the two zones. He said residents should not have to make repeated visits to the municipal corporation to resolve complaints, according to the Times of India report.
The review focused on sanitation, construction and demolition waste, road repairs, street lighting and the monitoring of public complaints. Kothari directed officials to remove accumulated construction and demolition waste, undertake road patchwork and ensure that streets have adequate lighting before the festival period.
He also said sanitation work should extend beyond road sweeping and include keeping public spaces clean and organised. Weekly ward-wise cleanliness drives will be conducted as part of the campaign, with officials expected to remain active in the field and respond immediately to deficiencies identified during inspections.
Manmohan Sharma, deputy commissioner of the Sanganer zone, said one ward with the highest sanitation needs in each zone would be selected for focused intervention. These wards will receive 50% additional manpower and machinery and will be developed as model clean wards, the report said.
The proposed single-window approach places grievance handling alongside physical civic works such as waste removal, road maintenance and street lighting. Its effectiveness will depend on how complaints are received, assigned and tracked across municipal departments, although the review report did not specify a digital platform, response deadline or department-wise accountability mechanism.
The mayor also urged elected representatives and officials to work together to improve civic services. The instructions come as sanitation arrangements in parts of Jaipur face scrutiny before the Rajasthan High Court. On September 24, a division bench directed the JMC and the state government to file affidavits on sanitation arrangements in Ganesh Nagar and Tilak Nagar, areas behind Birla Mandir.
The court was hearing a contempt petition filed by advocate Vimal Chaudhary. The petitioner’s counsel told the court that 16 directions issued in 2012 to improve Jaipur’s sanitation system had not been effectively implemented. The petition also alleged that regular cleaning was not being carried out in the two colonies, resulting in poor sanitation. The court sought the authorities’ response on the arrangements currently in place.
The JMC’s next steps under the mayor’s review include weekly ward-level cleanliness drives, identifying the wards requiring the greatest sanitation support and deploying additional manpower and machinery there. Officials have also been asked to complete festival-related sanitation, waste removal, road patchwork and street-lighting work in the designated zones.
