Hyderabad residents in the CURE area will be able to access several government certificate services from home, as authorities turn to Resident Welfare Associations (RWAs) to expand awareness of MeeSeva’s Doorstep Delivery service. A meeting with RWA representatives is scheduled for November 12 to explain the application process, charges and delivery timelines.
MeeSeva, the Cyberabad Police Commissionerate, the Society for Cyberabad Security Council (SCSC) and the Cyberabad Municipal Corporation (CMC) have joined hands to promote the service across residential communities. The outreach is intended to address limited public awareness about the facility, which allows residents to request services without visiting MeeSeva centres.
The Hyderabad doorstep certificate delivery service covers income, caste, Economically Weaker Section (EWS), Other Backward Classes (OBC), family membership and encumbrance certificates. It also includes corrections to birth and death certificates and the registration of children’s names.
Residents seeking the service can call the toll-free number 1100. A MeeSeva representative, Goutham Valeti, told Deccan Chronicle that RWAs could help connect households with the service. “RWAs can play an important role in connecting households with these services. By reaching out to residential communities, more people can be made aware of the facility and encouraged to use it,” he said.
The service has delivered 220 applications to citizens since its launch in September, according to Valeti. He said outreach to residential communities, including areas with around 4,000 residents, could increase awareness and usage. The reliance on RWAs places residential associations in the role of local information intermediaries between households and government service providers.
The home-based option carries an additional cost. Residents must pay Rs. 600 for the agent’s home visit, apart from the applicable service charges. This means the service offers convenience in exchange for a fee over and above the standard charges, a factor that could influence whether households choose doorstep delivery or continue visiting MeeSeva centres.
Prasanna, a resident, said many people were unaware that certificates could be obtained without travelling to MeeSeva centres. “Awareness at the community level will help more households make use of the facility,” she said.
The November 12 meeting is expected to provide RWA representatives with details of how applications are submitted, the charges involved and the expected delivery timelines. Authorities hope the community-level outreach will help extend the service to more residential communities across Cyberabad.
