Certified copies of property-registration documents will be available offline at Delhi’s sub-registrar offices from Monday, after repeated server problems disrupted the online process and left residents unable to obtain records needed for property transactions, bank work and legal proceedings.
The Delhi government has issued a circular to introduce the offline facility, according to a report by Jagran – New Delhi. The decision follows complaints about the failure of the online system and coverage of the problem in the newspaper’s October 21 edition.
Until now, the process for issuing certified copies of registered property documents depended entirely on the Delhi government’s Deeds Registration Information System, or DORIS. When the server or the wider system stopped working, sub-registrar offices were unable to issue the documents even when applicants had already travelled to the office.
The disruption affected people who required certified copies for property sales and other transactions, bank-related work, court and legal processes, and other official requirements. Applicants were reportedly forced to return without the documents and make repeated visits because there was no assurance that the system would be functional the following day.
The problem was also reported at the sub-registrar office in Kapashera, where residents seeking certified copies faced prolonged delays because of technical failures. The interruption meant that the effect of a digital service outage extended beyond the computer system itself: residents lost time and incurred additional effort while office staff could not complete a document-issuance process that had become dependent on online availability.
The offline arrangement is intended to ensure that certified copies can still be provided when the online system is unavailable. The report does not specify the precise operating procedure, eligibility requirements, charges or the record-verification safeguards that will apply under the new arrangement. Those details will determine how the temporary or parallel process functions at individual offices.
The episode also highlights the operational dependence of Delhi’s property-record services on DORIS. The platform is described in the report as an ageing system that experiences recurring technical problems, with resolution sometimes taking considerable time. A failure in the platform can therefore interrupt a service that residents need for transactions involving property rights, financing and legal documentation.
According to sources cited in the report, work is under way to redevelop DORIS with an updated version. No completion timeline or implementation details for that redevelopment have been provided in the supplied material.
The offline certified-copy facility is scheduled to begin on Monday at Delhi’s sub-registrar offices, while the proposed redevelopment of the DORIS platform remains under process.
