Uber has launched in-app metro ticketing for Delhi Metro riders through its integration with the Open Network for Digital Commerce (ONDC), marking a key advancement in India’s digital public infrastructure.
The feature enables users in the national capital to plan metro journeys, purchase QR-based tickets, and access live transit updates—all within the Uber app. This marks Uber’s first public transit feature built on ONDC’s interoperable network, offering a unified experience that bridges private ride-hailing and public transport. With this rollout, Delhi becomes the first city in the country to offer metro ticketing via Uber. “This launch is a tangible realization of our commitment to make urban mobility more inclusive, sustainable, and seamlessly connected,” the company stated. The announcement follows an MoU signed in 2024 during Uber CEO Dara Khosrowshahi’s visit to India, where the company committed to support India’s digital commerce framework. The integration eliminates the need for commuters to toggle between apps or queue at metro stations, simplifying the commute for thousands of daily passengers. The service is enabled by QR-code ticketing and real-time metro scheduling updates through ONDC’s digital ecosystem.
Uber also announced plans to expand the metro ticketing service to three more Indian cities by 2025. Additionally, it is preparing to launch a B2B logistics platform leveraging its delivery network via ONDC. The initiative aims to offer businesses scalable, on-demand logistics without needing to operate their own fleets. “This is a strategic step towards building a one-stop shop for all mobility needs,” said Uber CTO Praveen Neppalli Naga, praising India’s progress in digital public infrastructure. “We are excited to build on ONDC’s foundation to improve access and efficiency.” ONDC COO Vibhor Jain highlighted the broader implications of the partnership: “Uber joining the ONDC Network is a milestone for trusted, interoperable digital infrastructure. It sets the stage for future solutions in multimodal travel and logistics.” With this integration, Uber positions itself as more than a ride-hailing app, embedding itself deeper into India’s growing urban mobility ecosystem. The launch also reflects the government’s push to digitise transport services and build scalable infrastructure for both public and commercial sectors.
Delhi commuters can now book metro tickets, rides, and plan intermodal routes through a single interface, making urban travel more accessible and efficient. If successful, the model may set the tone for similar collaborations in global markets where public and private transport systems converge through digital platforms.
