The Delhi government has launched a unified emergency helpline number, 311.
This initiative aims to provide residents with a single point of contact for reporting rain-related issues, eliminating the need to navigate multiple departmental channels. The announcement was made by Public Works Department (PWD) Minister Parvesh Verma during an inspection of the New Delhi Municipal Council (NDMC) Control and Command Centre, which will oversee the 311 helpline operations. Minister Verma emphasized the government’s commitment to enhancing citizen convenience, stating, “Our vision is ‘One Delhi, One Number’. Citizens need no longer worry about a specific department to address their issues to. They can call 311 and have their complaints redirected immediately to the appropriate department.”
This centralized approach is designed to address a range of monsoon-related concerns, including waterlogging, damaged roads, choked drains, and overflowing sewers. By consolidating various departmental responsibilities under a single helpline, the government aims to expedite response times and improve coordination among agencies. The NDMC Control and Command Centre will operate 24/7 during the monsoon season, with officials from key departments such as PWD, Municipal Corporation of Delhi (MCD), and Delhi Jal Board (DJB) stationed onsite. This integrated setup is expected to facilitate swift action and ensure accountability in addressing public grievances.
In addition to the 311 helpline, the government is implementing technological upgrades to enhance flood management. All pumping stations will be equipped with automated systems to tackle waterlogging efficiently. Furthermore, CCTV cameras have been installed at vulnerable points to conduct real-time monitoring, allowing for prompt deployment of resources where needed. Minister Verma also highlighted the importance of inter-departmental coordination, noting that a joint meeting of all concerned departments will be held within the next two to three days to finalize the operational structure of the Command Centre, deployment of departmental representatives, accountability systems, and technical integration.
This initiative aligns with the government’s broader vision of creating a zero-net-carbon, eco-friendly, and sustainable urban environment. By simplifying the process for residents to report issues and ensuring timely resolution, the 311 helpline contributes to building a more resilient and equitable city. As the monsoon season approaches, residents are encouraged to utilize the 311 helpline for any rain-related concerns, ensuring a collective effort towards maintaining a clean and safe Delhi.
Also Read: Delhi Braces for Heat and Rain Today
