Delhi Police have arrested five people after busting an alleged fake call centre in Janakpuri that targeted insurance policyholders across India by posing as representatives of well-known insurers, officials said. A total of 43 people, including 32 women, were found working at the premises during the raid, while investigators examine whether customers’ personal data was illegally obtained and how many people may have been defrauded.
The action followed information received by police on November 4 about a call centre operating from the second floor of A-3/11 in Janakpuri. A team led by Assistant Commissioner of Police (Operations) Rajesh Kumar, with Inspector Amit Dhani and Sub-Inspectors Deepak Mahela and Sandeep Dalal, raided the premises, according to Deputy Commissioner of Police Hareshwar V. Swami.
Police said the people at the site were seated at separate workstations and making calls using keypad mobile phones. Those questioned could not produce documents showing that the centre was authorised by any insurance company or bank to contact customers, the police said.
The five arrested people have been identified as call-centre owner Vishal Kapoor, administrator Nitin Sharma, human resources manager Gunjan, assistant manager Ajay and manager Bheem. Police said Kapoor collected policyholders’ data and mobile numbers and passed them to tele-callers, who allegedly contacted customers while claiming to represent companies including PNB MetLife, SBI Insurance, ICICI Lombard and Bharti AXA.
According to the police account, callers offered customers policy upgrades, additional benefits and other attractive schemes. When a customer responded, information about the person was allegedly passed through the management team to Kapoor, who decided the amount to be collected and identified the bank accounts into which the money was to be deposited.
Police said the employees used identity cards bearing the name AMSR Wealth Creators Private Limited. A WhatsApp group titled “AMSR Daily Reporting” was allegedly used to share customer information and daily work details. The owner reportedly paid employees in cash, according to the investigation cited by police.
The raid resulted in the seizure of Rs 2 lakh in cash, 48 mobile phones, 38 SIM cards, one laptop and 22 debit, credit and payment cards belonging to different banks. Investigators also recovered 619 pages containing policyholder information, along with 67 registers and notebooks.
Two bank accounts found on the owner’s mobile phone were linked to five complaints registered on the National Cyber Crime Reporting Portal, police said. The link is now being examined as part of the investigation, and the authorities are trying to identify people across the country who may have been cheated.
The case has been registered at Janakpuri police station under Sections 318(4), 61(2) and 3(5) of the Bharatiya Nyaya Sanhita. Police are examining the seized records and electronic devices and are also investigating the source of the policyholder data.
