An IndiGo flight from Ahmedabad to Nashik was cancelled about an hour before take-off on November 12, leaving passengers with confirmed tickets angry at Ahmedabad Airport and disputing the alternative travel arrangement offered by the airline, according to a report by Divya Bhaskar.
The affected passengers were reportedly informed that they could travel from Ahmedabad to Mumbai by air and then continue to Nashik by road. Passengers objected to the arrangement, saying that it would force them to spend several additional hours travelling through Mumbai instead of reaching Nashik directly.
The report said the airline did not provide a direct alternative arrangement for reaching Nashik after the flight was cancelled. It also said passengers were dissatisfied with the responses provided by IndiGo staff at the airport. An argument reportedly took place between some passengers and airline employees.
The reason for the cancellation was not stated in the supplied report. The account also did not identify the flight number, the scheduled departure time, the number of passengers affected or whether the cancellation was linked to operational, weather, technical or other circumstances. IndiGo’s response to the incident was not included.
For the passengers, the disruption involved more than a change in schedule. They had obtained confirmed tickets for the Ahmedabad-Nashik journey, and the proposed route through Mumbai would have changed both the duration and the mode of travel. The passengers said the arrangement could affect their time, expenses and previously planned programmes.
The incident has also prompted questions about how airlines communicate cancellations and arrange onward travel when a direct service is withdrawn shortly before departure. Passengers demanded that the Directorate General of Civil Aviation investigate the matter, establish the reason for the cancellation and examine whether affected travellers should receive refunds or compensation.
Divya Bhaskar’s report also noted that flight cancellations and delays at Ahmedabad Airport have occurred repeatedly, although it did not provide a numerical record or identify a trend covering a defined period. The latest incident has therefore placed renewed attention on the reliability of air links serving Ahmedabad and Nashik, as well as on the information made available to passengers during last-minute disruptions.
The passengers’ requested next step is a DGCA inquiry into the cancellation, the airline’s handling of the affected travellers and the availability of refund or compensation. No DGCA order, investigation outcome or formal IndiGo statement was available in the supplied material at the time of publication.
