Ahmedabad Municipal Corporation’s CCRS app, intended to help residents report civic problems, is facing complaints over alleged limits on daily submissions, iPhone access and the routing of grievances between wards. The deputy municipal commissioner has denied that the app imposes any limit on complaints and said it is functioning on iPhones.
Residents cited by Gujarat Samachar said a recent update had made it difficult to register more than one to three complaints in a day. According to their accounts, the app sometimes stopped accepting new complaints after a single submission and, in other cases, after two or three submissions. They said the earlier version did not have such a restriction.
The CCRS platform is used for complaints involving potholes, garbage, stray cattle, waterlogging, streetlights and encroachments. Residents have reportedly raised the matter through the CPGRAMS portal, the chief minister’s office and the mayor’s office, but said the problem had not been resolved.
The chairman of Aabad Ahmedabad, an organisation involved in civic issues, said the updated app limited the number of complaints that could be filed in a day under different categories. He said the restriction created difficulties for residents who needed to report separate problems in their neighbourhoods and called for the limit to be removed.
He also cited a complaint about a damaged tap in a toilet at the municipal corporation’s main office in Danapith. According to his account, the complaint was not resolved and a panchnama was prepared instead. He used the incident to question whether the complaint system itself was adequately addressing the grievances submitted through it.
A joint secretary of Aabad Ahmedabad said the app had not worked on iPhones for about 70 days and became operational on Friday. He said complaints about the issue had been sent to several departments and officials through social media and email.
The joint secretary also described a pothole complaint filed for New Vadaj Road near an intersection and a traffic signal. He said the complaint moved between the New Vadaj, Bapunagar and Stadium wards. Since the updated app is understood by residents to identify the relevant ward after a location is entered, he questioned why the complaint had circulated across three wards instead of being assigned directly.
Another resident from Odhav alleged that municipal staff had shared his name, phone number and address with the owner of a cow after he filed a complaint about waste in the area. He said a group of 10 to 15 people later came to his home and threatened him. The allegation concerns the handling of complainant information and was reported by the source as a resident’s account.
The deputy municipal commissioner rejected the allegations that the CCRS app had a complaint limit or that it was unavailable on iPhones. The official said residents could file complaints through the application without such a restriction. The competing accounts leave the immediate cause of the reported access and routing problems unresolved, while the corporation’s response indicates that it does not accept the claims. No further corrective timeline was provided in the report.
