Two IndiGo flights from Ahmedabad to Nashik and Bhopal were cancelled on 12 November, leaving passengers distressed after the Nashik flight was called off only about an hour before departure, following completion of boarding and baggage collection at the airport.
IndiGo flight 6E 7114 to Nashik was scheduled to take off at 4:05 pm. Passengers had arrived at Ahmedabad airport two to three hours before departure, completed the boarding process, and submitted their luggage before the airline announced the cancellation.
The cancellation disrupted passengers who had planned to travel to Nashik that day. According to the report, IndiGo offered passengers the option of travelling from Ahmedabad to Mumbai and continuing to Nashik by road, or taking a ticket for the following day. Passengers objected that neither option provided a direct and timely replacement for the cancelled service.
A second IndiGo flight, 6E 7191 from Ahmedabad to Bhopal, was also cancelled during the day. The cancellations resulted in passengers having to reconsider their travel plans and, in the Nashik case, face the prospect of additional road travel after reaching Mumbai.
Passengers cited in the report said the airline had referred to technical reasons while explaining the cancellation. Official IndiGo sources, however, said that both flights had been cancelled for operational reasons. The differing descriptions underscore the importance of clear and timely communication when a flight disruption occurs, particularly after passengers have entered the boarding process.
Passengers demanded refunds and compensation under applicable Directorate General of Civil Aviation rules. The report does not establish whether the airline approved those demands or whether the regulator has opened any action in response to the cancellations.
The immediate issue for affected travellers was the lack of a direct same-day alternative to Nashik. The options communicated by the airline involved either a longer journey through Mumbai and then by road, or postponing travel to the next day. Further details on refunds, compensation, and the airline’s formal resolution for the affected passengers were not provided in the report.
