A SpiceJet flight from Ahmedabad to Bagdogra was cancelled without prior notice on November 15, leaving passengers stranded at Sardar Vallabhbhai Patel International Airport and prompting protests at the airline’s counter. Flight SG-637 was scheduled to depart at 3 pm, according to a report by Gujarat Samachar – Ahmedabad.
Passengers gathered at the airport after being informed that the service had been cancelled. They alleged that SpiceJet had not made clear arrangements for an alternative flight and had not provided satisfactory information about ticket refunds. The lack of clarity at the airline counter contributed to anger among travellers, the report said.
The cancellation affected passengers who had planned onward travel after reaching Bagdogra. Some had also arranged hotel bookings and other parts of their journeys around the scheduled flight. The sudden disruption therefore created additional financial and logistical difficulties beyond the cancelled air ticket, according to passenger complaints reported by the Gujarati-language publication.
Passengers also complained that the refund process was proving difficult. They said airline staff had offered inadequate responses instead of clearly explaining whether refunds would be issued, how the process would work or what alternative travel options were available.
SG-637 was scheduled to connect Ahmedabad with Bagdogra, the airport serving the northern part of West Bengal and a gateway for travellers heading towards destinations in the region. The incident placed affected passengers in the position of having to reorganise onward travel at short notice, while the airline’s counter became the immediate point of contact for information and assistance.
The report linked the disruption to wider concerns about SpiceJet’s flight operations. It said delays and sudden cancellations involving the airline had been a continuing problem and attributed the disruption to the carrier’s financial difficulties. The report did not provide a separate statement from SpiceJet explaining the specific reason for cancelling SG-637 or setting out the airline’s refund and rebooking arrangements.
For passengers, the immediate issues remain whether they will be offered alternative travel, when ticket refunds will be processed and whether additional costs arising from disrupted onward plans will be addressed. These details were not clarified in the supplied report.
The cancellation highlights how a single airline-service disruption can affect more than a departure schedule at a busy city airport. Passengers travelling for work, family commitments or planned holidays can also face losses linked to hotels, ground transport and connecting journeys when cancellation information arrives late. In this case, affected travellers continued to seek clarity at Ahmedabad airport after the cancellation was announced.
