The New Delhi Municipal Council has launched three digital civic initiatives covering birth and death registration, pet-related services and monitoring of 346 public toilets, in a move aimed at reducing paperwork, physical visits and gaps in public-service oversight.
NDMC Chairman Manoj Kumar Dwivedi said the initiatives combine technology with field-level monitoring to make civic services more accessible, transparent and accountable. The measures were launched in New Delhi on Wednesday.
Under the new birth and death registration system, residents will be able to access services including certificate corrections, inclusion of a child’s name, registration of home births and deaths, and delayed registration through an online process. The system is intended to reduce the need for routine visits to NDMC offices.
Hospitals will electronically transmit birth and death-related information to the civic body under the system. This is expected to support end-to-end paperless processing and reduce waiting time for residents seeking certificates or related changes. The announcement did not specify a separate implementation timeline for individual hospitals or provide details on the number of facilities connected to the system.
The digital shift is significant because birth and death certificates are used for a range of administrative and legal requirements. By bringing corrections, additions and delayed registrations into an online channel, the NDMC is seeking to move beyond digitising a single application and create a more complete service process. The civic body, however, has not released details in the announcement on authentication procedures, grievance redressal or assistance for residents unable to use online services.
The NDMC also launched a comprehensive online platform for pet services through its government veterinary hospital. The report did not specify the full list of services available on the platform or whether the system will cover registrations, veterinary appointments, certificates or other pet-related applications.
The third initiative involves the adoption of 346 public toilets by senior officers and council members. The designated officials will intensify monitoring of the facilities, with attention to cleanliness, sanitation and essential amenities. The arrangement links digital civic initiatives with direct administrative supervision of public infrastructure used daily by residents, although the NDMC has not disclosed the inspection frequency or a public reporting mechanism for the monitoring exercise.
NDMC Vice Chairman Kuljeet Singh Chahal said the initiatives reflected the civic body’s focus on citizen-centric governance and technology-enabled public services. The measures place service access and facility monitoring within the same administrative push, combining online delivery for selected transactions with field-level oversight of public toilets.
The next stage will depend on how hospitals transmit registration information, how residents access support for online applications and how the 346 adopted toilets are assessed over time. The NDMC’s announcement did not provide further milestones for the rollout of the digital systems or the monitoring programme.
