The Aqua Line (Line 3), experienced significant disruptions on Wednesday as mobile network services went offline throughout the route.
The outage affected all major telecom operators, rendering passengers unable to make calls, access the internet, or utilize digital payment systems within the metro premises. In response to the blackout, authorities posted advisories at stations, urging passengers to activate offline modes on their metro ticketing apps before entering the stations. The sudden loss of connectivity not only hindered communication but also disrupted digital transactions, including the purchase of tickets and the use of Unified Payments Interface (UPI) systems.
The root of the issue lies in an ongoing dispute between the Mumbai Metro Rail Corporation (MMRC) and major telecom service providers over the deployment of telecom infrastructure within the underground metro system. The MMRC had initiated a plan to implement a neutral, shared infrastructure model to provide cellular connectivity across the Aqua Line. This model involves a single infrastructure provider, selected through a transparent bidding process, to install and manage the necessary equipment, allowing all telecom operators to offer services without duplicating infrastructure. While some telecom operators agreed to this shared model, others raised concerns. The Cellular Operators Association of India (COAI), representing major players like Reliance Jio, Bharti Airtel, and Vodafone Idea, argued that the MMRC’s decision to engage a third-party infrastructure provider violates the Telecommunications Act of 2023. They contended that under current regulations, only licensed telecom service providers are authorized to deploy active infrastructure, and involving an unlicensed third party could compromise service quality and security.
The MMRC, however, defended its approach, stating that the shared infrastructure model is in line with best practices adopted in other large-scale infrastructure projects across India, such as airports and metro systems. They emphasized that the selected provider possesses the requisite licenses and has already implemented similar solutions in other major projects. The impasse has led to a lack of consensus among telecom operators, resulting in incomplete or absent mobile network coverage within the Aqua Line. This situation has raised concerns among commuters, especially those who rely heavily on mobile connectivity for navigation, communication, and digital transactions during their daily commutes.
Urban transport experts highlight the importance of seamless mobile connectivity in modern metro systems, not only for passenger convenience but also for operational efficiency and safety. The current situation underscores the need for collaborative solutions that balance regulatory compliance, technological feasibility, and user experience. As the Aqua Line continues to expand its services, resolving the telecom infrastructure dispute remains critical to ensuring a reliable and efficient commuting experience for Mumbai’s residents. Stakeholders are urged to engage in constructive dialogue to find a mutually acceptable solution that prioritizes the needs of commuters and aligns with the city’s broader goals of sustainable and inclusive urban development.
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