Mumbai civic issues involving traffic congestion, potholes, garbage, bus connectivity and pedestrian infrastructure have prompted residents to seek action from civic and transport authorities, with some departments responding to complaints published by Mid-Day.
Residents reported persistent traffic congestion and a narrow, obstructed approach near the Kandarpada Regional Transport Office. Harsh Kapadia said the area had very low bus frequency, long waiting times and limited services connecting the RTO with other parts of the neighbourhood. He said the road conditions were creating difficulties for people travelling in both directions.
Another complaint concerned BEST bus route 413 between Santacruz East station and Kunchi Kurve Nagar in Kalina. Subodh Haridas asked the BEST authorities at the Kurla-Santacruz East Depot to restore the route, which was temporarily discontinued during cement roadwork on the Kunchi Kurve Nagar lane.
Haridas said the road concreting work had been completed and the road was motorable. He added that the absence of the route was affecting daily commuters travelling to the Bandra-Kurla Complex and students going to Mumbai University, who were either paying for autorickshaws or walking longer distances. In its response, the Thane Municipal Transport undertaking said it would examine the possibility of restoring the route if it was feasible under current conditions. It said the decision would depend on route patronage, fleet position and other factors.
Residents also raised concerns about road surfaces in Dahisar East. A complaint sought full concreting of Suhasini Pawaskar Road between Vaishali Nagar and Konkani Pada, citing repeated potholes. The report also noted garbage and debris along unused railway tracks between Bandra East and Bandra West, low bus frequency on the eastern side of the station, dilapidated structures near roads and nullahs, and inadequate parking space.
The complaints point to several services operating across different authorities. Road repairs, solid waste management and civic structures fall within municipal responsibilities, while bus routes require transport agencies to assess demand, fleet availability and operational feasibility. Railway land and structures introduce another layer of institutional responsibility where waste or debris is found along tracks.
The Brihanmumbai Municipal Corporation said citizens could register complaints through its MARG management and redressal portal, providing accurate details and geotagged photographs. The civic body said complaints highlighting genuine problems and concerns were addressed on priority.
On garbage-related concerns, the BMC said it had begun implementing new Solid Waste Management Byelaws from April 1. The byelaws provide for penalties covering littering, spitting, open defecation, nuisance caused by feeding animals or birds, washing vehicles or utensils in public places and failure to keep premises clean.
In a separate response on broken pavements, Yashodhar Phanse, the corporator from the area, said inspection rounds were conducted every morning in ward 59 and that issues identified by party workers and personal staff were reported for repair or redressal. The authorities’ responses leave the restoration of bus route 413 subject to a feasibility assessment, while other complaints are to be pursued through the relevant civic grievance mechanisms.
