Kerala Police have urged residents to use CyberWall, an AI-powered WhatsApp chatbot that helps identify suspicious links, websites, SMS messages, phone numbers and IP addresses before they lead to cyber threats or unsafe digital transactions.
The service is intended to give people a first point of assistance when they are uncertain about a digital communication or transaction. Users can seek help through the CyberWall WhatsApp number 9497964163, according to the police advisory reported by Times of India.
The police said the service uses artificial intelligence technology to help users understand potential cyber threats and take necessary precautions. The advisory covers several common digital contact points, including links, websites, text messages, phone numbers and IP addresses.
The intervention reflects the growing role of public-facing digital tools in preventing online financial fraud. Instead of relying only on post-incident investigation, CyberWall is positioned as an early-warning service that can help residents assess a suspicious digital interaction before sharing information or completing a transaction.
The police have separately warned people not to click on suspicious links or disclose confidential information such as one-time passwords, personal identification numbers and passwords. These instructions apply particularly when a message, call or website creates pressure to act quickly or requests financial or account-related details.
Residents who suspect that they have become victims of online financial fraud have been asked to report the incident immediately by calling the toll-free helpline 1930. Complaints can also be filed through the National Cyber Crime Reporting Portal at www.cybercrime.gov.in.
The reporting channels serve different stages of the problem: CyberWall is available for people seeking guidance about a potentially unsafe digital interaction, while 1930 and the national portal are the routes identified by the police for reporting suspected financial fraud. The police have urged the public to use these channels promptly when a fraudulent transaction has occurred.
No further operational details, including the number of cases handled through CyberWall or the range of languages supported by the chatbot, were provided in the advisory. For now, the police message is focused on immediate precautions: verify doubtful digital communications, avoid sharing confidential credentials and report financial fraud without delay through the designated channels.
