Delhi Lieutenant Governor Sardar TS Sandhu has directed the Delhi Police to make policing more visible, responsive and citizen-centric, with stronger patrolling, time-bound grievance tracking and targeted safety measures around schools, markets, transport hubs and other vulnerable areas.
Sandhu issued the directions while addressing senior Delhi Police officers of Assistant Commissioner of Police rank and above at the Police Headquarters auditorium on Jai Singh Road. The interaction, held in the presence of the Commissioner of Police, was his second visit to the headquarters after June 24, 2026.
The Lieutenant Governor reviewed changes introduced after his earlier visit, the public response to those initiatives and gaps that remain. He said the objective should be a safer Delhi and greater public confidence in the police. He also stressed that police stations should be places where citizens feel heard, helped and safe.
A key part of the directions concerns the connection between police stations, beat officers and local communities. Sandhu called for greater foot and motorcycle patrolling in vulnerable, crime-prone and high-footfall areas, including locations around schools, colleges, markets and transport hubs. The emphasis places everyday police visibility at street level alongside the police response after an incident.
For complaints raised through Jan Sunwai, Sandhu sought a digital tracking system under which every grievance is acknowledged, monitored and acted upon within a defined timeline. Complaints concerning other departments, he said, should be forwarded promptly to the relevant agency. The proposed mechanism would require police offices to record not only the receipt of a complaint but also its progress and referral status.
Women’s safety was another focus of the meeting. Sandhu called for continued action against eve-teasing and harassment under Operation Shishtachar and proposed a Delhi Police “Pink Force”, modelled on the Goa Police, with trained women personnel deployed at schools, colleges, metro stations and other vulnerable hotspots.
He also directed the police to conduct regular programmes in schools covering the Protection of Children from Sexual Offences Act, child safety, cybercrime, substance abuse and road safety. Sports activities for children aged five to 15 were proposed as part of efforts to strengthen police-community ties.
The agenda extended to drug trafficking, cybercrime and traffic management. Sandhu sought sustained intelligence-led action under the Nasha Mukt Bharat Abhiyaan, stronger handling of cybercrime complaints and digital evidence, and closer monitoring of congestion points through CCTV systems and Traffic Control Rooms.
Police personnel welfare also featured in the review. The Lieutenant Governor called for fixed-hour grievance hearings, timely promotions, particularly for lower-ranking personnel and women employees, and the development of police colonies as Model Zero-Waste Colonies. He reiterated a zero-tolerance approach to corruption.
Sandhu also praised the Delhi Police and other security agencies for the secure conduct of the BRICS Summit. He said the operational lessons from the event would help strengthen preparedness for future major international events in the Capital. The directions issued at the meeting now place implementation, complaint-response timelines and visible deployment in public spaces at the centre of Delhi’s policing review.
