Bengaluru e-Aasthi 2.0 glitches have left thousands of property owners waiting for B-khata to A-khata upgrades for more than 10 days, delaying property sales, registrations, civic services and bank loan applications across Greater Bengaluru Authority limits.
Property owners told the Times of India that the upgraded portal was failing to accept documents, while some applications were rejected despite repeated attempts. The delays have affected owners seeking to regularise their property records and complete transactions that require updated khata documentation.
The disruption followed the September 22 launch of e-Aasthi 2.0, a new version of the property services platform intended to simplify khata-related applications, reduce paperwork and limit visits to government offices. Citizens began reporting problems with uploading documents soon after the launch.
Greater Bengaluru Authority officials said minor glitches during the early days had been fixed and maintained that there were no major problems with the software. However, complaints about document uploads and pending applications continued, according to the report.
Greater Bengaluru development minister Krishna Byre Gowda said officials had found instances in which applicants uploaded blank files, incorrect property photographs or wrong property locations. He told the Times of India that he had instructed officials to hold special adalats and clear pending applications soon. The report did not specify a deadline for restoring normal processing or disposing of all pending applications.
The immediate disruption has also exposed the importance of khata records in Bengaluru’s property system. Without an A-khata, property owners can face difficulty accessing civic services, completing sales and registrations, or obtaining loans from banks. Applicants whose digital submissions fail or remain pending therefore face consequences beyond a delayed online service.
The upgrade was introduced as part of wider efforts to convert eligible B-khata properties into A-khata records. The government’s Namma Khate Namma Hakku campaign targeted seven lakh eligible B-khata properties among 23 lakh properties within GBA limits. Eligibility covered properties registered on or before September 30, 2024, with a clear tax history and no major encroachment.
The government had reduced the conversion fee from 5% to 2% of the guidance value for applications filed within the campaign period. The concession represented a 60% reduction, but only 80,400 applications had been received by the end of August, according to the report. The campaign’s 100-day window, which ended on August 23, was subsequently extended, while the fee has since returned to 5%.
The first e-Aasthi platform was introduced in the erstwhile Bruhat Bengaluru Mahanagara Palike in October 2024. The latest version is designed to connect with Kaveri, Bescom and BWSSB, allowing property and registration data to be shared and records to be updated automatically from e-khata details.
Officials have said special adalats will be used to address pending applications. The next operational milestone is the clearance of applications held up by the portal and the restoration of reliable document-upload and processing services.
