Tamilnad Mercantile Bank has launched a multilingual AI telecalling service, a Smart Kiosk, a new credit card and a branch in Thoothukudi as it marked its 105th Foundation Day, combining technology-led customer services with an expansion of its physical banking network.
The initiatives were unveiled at celebrations in Thoothukudi, where Vice-President of India C P Radhakrishnan called on the bank to strengthen its national presence and aspire to become one of India’s leading private sector banks. The event was attended by Tamil Nadu Governor Rajendra Vishwanath Arlekar, TMB’s part-time chairman K Ramachandran, executive director Vincent Menachery, board members and senior bank officials.
TMB managing director and chief executive officer Salee S Nair said the bank would focus on becoming more agile, technology-driven and customer-centric. The bank’s new TMB Vani service is an AI-powered telecalling platform designed to communicate with customers in 40 languages, while the Smart Kiosk is intended to expand technology-enabled customer interactions.
The bank also introduced an auto-reconciliation solution to improve operational efficiency and launched a new credit card. A branch was inaugurated virtually in Anna Nagar, Thoothukudi, extending TMB’s physical banking presence in its home city.
Radhakrishnan traced the bank’s history from its origin as Nadar Bank Ltd in 1921 to its current network of 632 branches across 17 states and four Union Territories. The bank serves more than 53 lakh customers and has total business exceeding ₹1.30 trillion, according to details cited at the event.
The Vice-President highlighted the role of banks in supporting micro, small and medium enterprises, farmers, entrepreneurs and women-led enterprises. He also linked digital initiatives such as UPI to broader financial inclusion and the national development objective of Viksit Bharat @2047.
Radhakrishnan urged TMB to maintain strong cybersecurity systems as it expands its digital services, specifically emphasising the need to protect customers’ money and personal data. He also asked the bank to remain rooted in Thoothukudi while pursuing a wider national footprint.
Alongside the customer-facing services, TMB announced a careers portal for prospective job seekers and the LinkedIn Learning Platform, an employee learning and development initiative. Nair said the technology and workforce initiatives would support the bank’s effort to strengthen capabilities and expand its reach.
The bank’s next phase will involve implementing the newly announced services and products across its operating network while continuing to combine its legacy branch presence with digital banking tools, according to statements made during the Foundation Day programme.
