Delhi’s liquor app has recorded limited adoption because customers still have to visit a shop to collect their orders, despite being able to check stock, book bottles and pay digitally in advance. The service was launched by the Delhi State Industrial and Infrastructure Development Corporation (DSIIDC) for 208 government-run liquor outlets.
The app was introduced in November 2025, more than a year after the facility received approval on December 12, 2024. A work order was issued on January 2, 2025. A QR code-based microsite for iPhone users was also introduced on September 6, 2026.
Under the system, registered users can check the availability of liquor brands, select bottle sizes and quantities, choose a participating shop and make an online payment. Customers must then collect the order from the selected outlet after OTP verification. The booking remains valid for 48 hours, according to the information reported by Live Hindustan – NCR.
Home delivery is not available through the service. Officials said delivery is not permitted under Delhi’s existing 2020-21 liquor policy, and that there is currently no plan to introduce doorstep delivery. The absence of delivery has limited the convenience offered by the app, as customers must still travel to the shop after completing the online booking and payment process.
The available transaction figures show that use has remained modest but has increased in the current financial year. During the financial year 2025-26, the app recorded 3,629 transactions involving liquor sales of about Rs 13 lakh. In the current financial year, it has recorded 10,730 transactions and sales of about Rs 30 lakh, according to the report.
DSIIDC is one of four government corporations operating liquor outlets in Delhi. More than 700 shops are currently run through these corporations, with many outlets operating from small premises where queues frequently form. The online service is intended to reduce crowding, shorten payment queues and improve transparency around stock, pricing and billing.
A Delhi resident quoted in the report said that having to visit the shop after paying online reduced the practical benefit of the service. An official, however, said customers could use the app to confirm availability before leaving home and avoid waiting at the payment counter. The service will continue to require in-person collection, with no home-delivery option announced by the government.
