A 56-year-old homemaker in Bengaluru’s Vasanth Nagar has allegedly lost ₹98,000 after cyber fraudsters posing as customer-care representatives offered to refund money for a leaking curd packet ordered online. The Central Division Cyber Crime, Economic Offences and Narcotics police station has registered a case based on her complaint and begun an investigation.
The woman had ordered curd through Blinkit. When the delivery arrived, she found that the packet was leaking and decided to seek a refund. She searched Google for a customer-care telephone number and called a number that appeared in the search results.
According to the complaint, an unidentified person who answered the call sent her a link and instructed her to upload a photograph of the damaged curd packet. She followed the instructions and uploaded the image.
The caller then told her that the amount would be refunded and asked her to open Google Pay to complete a verification process. The woman opened the application to check her account balance and entered her account password, according to the police complaint.
The application suddenly disappeared from her mobile phone screen. Soon afterwards, ₹98,000 was debited from her account with Bank of Baroda. The woman realised that she had been defrauded and approached the police, following which the case was registered.
The incident illustrates the risk created when consumers search online for customer-support numbers instead of using the service provider’s official application or verified support channels. It also shows how a routine complaint about a damaged delivery can be redirected into a request for a photograph, a payment-app interaction and account credentials.
The report does not establish whether the number contacted by the woman was connected to Blinkit or how the alleged fraudsters obtained or accessed her information. Those details remain part of the police investigation. The case follows a pattern in which criminals use refund or verification claims to persuade victims to share access details or interact with payment applications.
Police have not announced any arrests or disclosed whether the stolen amount has been recovered. The investigation will determine how the transaction was initiated and identify the people involved. The case was registered after the woman reported the unauthorised debit from her Bank of Baroda account.
