A 42-year-old software engineer from Hinjawadi has filed a police complaint against a Rapido bike-taxi rider, alleging that he made her get off midway through a journey on Bavdhan Bridge, demanded payment for the distance travelled and circulated a video of their argument on social media.
The woman booked the bike taxi at around 1 pm to travel to her workplace in Hinjawadi, according to her complaint. She allegedly asked the rider to take a route through Sunny’s World in Sus, but the rider refused and insisted on following the route recommended by the booking application.
The disagreement escalated during the ride, after which the rider allegedly stopped on Bavdhan Bridge and asked the passenger to alight before reaching her destination. The complainant said the rider then demanded payment for the portion of the journey already completed. She objected, stating that she should not have to pay for a ride that had been terminated before reaching the destination.
The argument continued at the bridge, during which the rider allegedly recorded the passenger. She has further alleged that the footage was later shared on social media with the intention of defaming her. A video of the confrontation has since circulated online.
In the footage described in the police complaint, the woman is seen arguing with the rider and walking away. She allegedly refuses to pay and warns the rider against approaching her, while also threatening to file a harassment complaint. The circulating video captures only the confrontation and does not independently establish what happened earlier during the journey.
The woman approached Bavdhan police station, which comes under the Pimpri Chinchwad Police Commissionerate, and lodged her complaint. Senior Police Inspector Arvind Pawar confirmed that police have registered a non-cognisable offence in the matter.
An NC offence generally means that police cannot investigate the matter or make an arrest without authorisation from a judicial magistrate. The registration records the complaint and the allegations made by the passenger; it does not establish guilt against the rider.
The incident highlights the practical disputes that can arise in app-based urban mobility when passengers and riders disagree over route selection, ride termination and payment. In such cases, the booking record, route information, in-app communication and any platform response can be relevant to establishing what occurred, although no such additional details were provided in the police account reported here.
Police have so far confirmed the registration of the NC complaint. Further action will depend on the applicable legal process and any directions from a judicial magistrate.
