Hyderabad’s first Ashray Centre for gig and delivery workers has opened in Kondapur, offering a dedicated place for workers to rest, access basic amenities and recharge during long working hours on the city’s roads. The facility has been established by Amazon India in coordination with the Cyberabad Municipal Corporation (CMC).
The air-conditioned centre is open to gig and delivery workers employed by all companies and platforms, not only Amazon. It provides seating, drinking water, electrolytes, mobile phone charging points, clean washrooms, first-aid kits and resting space.
The centre is the first of five Ashray facilities planned in high-footfall areas across Hyderabad. Amazon will fund the centres, with locations identified in Kondapur, Bharathinagar and Patancheru. The remaining four centres are planned to become operational by the end of this year, according to the report.
The initiative addresses a practical gap in the way urban delivery work is organised. Delivery workers spend much of their working day moving between restaurants, shops, warehouses, homes and offices, often travelling across different parts of the city between assignments. Their work depends on access to roads and digital platforms, but dedicated places for rest, drinking water and sanitation are not generally part of the public infrastructure available to them.
The Kondapur facility has been introduced in an area with substantial commercial and residential activity, making it a significant operating zone for app-based deliveries. By making the centre available to workers from different platforms, the initiative is positioned as a shared support facility for the wider delivery workforce rather than as an exclusive company amenity.
CMC Commissioner G Srijana said delivery drivers spend much of their day on the move and that dedicated spaces to rest, recharge and access essential facilities can make a meaningful difference to their everyday experience. Her statement places the centre within a broader municipal concern: ensuring that the people who keep urban services moving can also access basic facilities while working.
Amazon India Director-Operations Salim Memon said the Ashray initiative was based on the principle that every delivery driver should have access to a clean and comfortable place to rest during the working day. The company is funding the facilities, while the collaboration with the CMC provides a government-linked framework for their establishment in Hyderabad.
The five-centre plan also indicates the scale of the access challenge. A single facility in Kondapur cannot serve workers operating across a city with multiple employment, commercial and high-footfall zones. The planned expansion to areas including Bharathinagar and Patancheru is intended to extend access beyond the first operational location.
For workers, the immediate utility of the centre lies in the facilities available between deliveries: a place to sit, use a washroom, drink water, charge a phone and attend to basic first-aid needs. The remaining milestone is the opening of the four planned centres by the end of the year, after which the reach of the programme across Hyderabad can be assessed.
