A delivery executive has been accused of trying to force his way into a woman’s third-floor flat in Kolkata’s Baguiati police station area after she refused to pay an additional amount, prompting Bidhannagar police to begin registering an FIR. The alleged incident took place around 9.30pm on Tuesday while the woman was alone at home and her husband was away.
According to the woman, she had booked a parcel delivery through an app and asked the executive to come up to her flat because it was late in the evening. She said she opened the door only slightly and passed the parcel through the gap. As she tried to close the door, the delivery executive allegedly resisted and pushed it back.
The woman told Metro that the executive then demanded extra money, claiming he had to walk up to the third floor. She said the delivery payment was supposed to be made at the destination according to the booking, but alleged that he insisted she pay him immediately. When she refused, he allegedly pushed the door hard and nearly entered the flat.
She said she managed to slam the door shut and subsequently emailed a complaint to Baguiati police station. Police initially made a general diary entry. The matter gained wider attention after a video shared by the woman circulated on social media. She said she later received calls from local leaders and was asked to visit the police station so that a first information report could be registered.
The woman also provided the police with delivery-related details, including the booking receipt and the vehicle information. A senior Bidhannagar police officer said on Wednesday that the police were in the process of registering an FIR against the delivery executive. The report did not state whether the executive had been arrested or provide his response to the allegation.
The case has drawn attention to the safety arrangements surrounding app-based deliveries in apartment buildings. Doorstep collection and delivery services require residents to allow unfamiliar personnel into residential premises, often at times when corridors, lifts and neighbouring flats may have limited supervision. The concern is particularly acute for women and children who may be alone when a delivery worker arrives.
The incident also highlights the gap between the convenience promised by doorstep delivery and the safeguards available at the final point of access: the resident’s door. The woman said she was able to prevent the executive from entering but feared what might have happened had she been unable to close the door. Police action and the woman’s complaint remain the next formal steps in the case.
