Jaipur airport has introduced four hybrid self-baggage drop counters at Terminal 2, allowing passengers to tag and deposit their bags with limited staff assistance and potentially reducing pressure on conventional check-in queues.
Jaipur International Airport Limited introduced the counters on Monday. The system has been deployed by Air India at T2, while IndiGo and Air India Express are expected to introduce the facility soon, according to airport officials.
The counters allow passengers to complete baggage tagging and drop-off themselves. Built-in checks verify baggage tags and other details before the bags are sent for handling. Airport staff can operate the counters when passengers need assistance, making the system a hybrid arrangement rather than a fully unattended process.
The rollout is intended to simplify one of the most routine stages of airport processing while allowing the terminal to respond more flexibly to changes in passenger traffic. The facility is particularly designed to support capacity management during peak travel periods, the airport said.
An airport spokesperson described the introduction as a step towards a more technology-enabled airport. “By simplifying routine processes, the system makes baggage drop more convenient while giving us the flexibility to scale capacity in response to passenger traffic and peak-period demand,” the spokesperson said.
The counters do not eliminate the need for airline and airport staff. Employees remain available to assist passengers and operate the equipment when required, while baggage continues to undergo tag and detail checks before entering the handling system. The arrangement is intended to combine automated processing with on-ground support.
The initial deployment covers four counters at Terminal 2, with Air India currently using the system. The proposed expansion to IndiGo and Air India Express will determine how widely the facility is available to passengers travelling through the terminal. Airport officials have not specified a further rollout schedule in the announcement.
