Indian Railways has introduced Aadhaar-based OTP verification for all online Tatkal ticket bookings, a move aimed at curbing misuse and ensuring equitable access to last-minute travel. This policy requires passengers to link their Aadhaar number to their IRCTC profile and authenticate via a mobile OTP before completing reservations. A senior railway official from the Northern region confirmed that no Tatkal ticket will be issued online without successful verification.
This confirmation is essential for booking via the IRCTC website, mobile app, or authorised agents, effectively putting an end to anonymous bulk bookings often made via intermediaries. To further deter speculative reservations, the railways will block bulk bookings during the critical initial window: from 10:00 am to 10:30 am for AC classes, and from 11:00 am to 11:30 am for non‑AC categories. During these periods, agents cannot book multiple tickets, preserving availability for genuine travellers. Officials emphasise that passengers must carry the mobile number registered with their Aadhaar-linked IRCTC account. Any mismatch or absence of linkage may result in failed bookings and missed journeys. Agents, too, will be subject to this OTP verification requirement, bringing parity across booking methods.
Experts note that this initiative is part of a broader effort to modernise ticketing systems, protect consumer rights, and promote fairness. IRCTC’s move aligns with digital governance goals and safeguards traveller interests by reducing fraudulent hold on scarce Tatkal seats. However, the policy also raises questions around digital equity. Rider advocacy groups stress the need for user-friendly support, especially for those unfamiliar with online platforms or Aadhaar linking. Officials have responded that passenger outreach will be ramped up, offering guidance through IRCTC helplines, local kiosks, and public communication campaigns. While non-digital booking channels such as PRS counters remain operational, the OTP mandate enhances transparency and accountability across all platforms. Railway authorities have clarified that domestic privacy norms will be adhered to, with OTPs being used solely for authentication and not for tracking movement.
As Mumbai enters peak travel season, the new system is expected to ease pressure on Tatkal quotas and reduce booking monopolies. Rail users are being urged to update their Aadhaar linkage promptly to avoid booking delays during rush hours. In essence, by integrating Aadhaar OTP checks and limiting bulk access, Indian Railways aims to create a level playing field where every passenger has a fair chance at securing a last-minute ticket—without compromising digital security or passenger privacy.
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