Brihanmumbai Municipal Corporation (BMC) has introduced a mobile application named Pothole Quickfix, aiming to simplify the complaint process and ensure faster resolution. The app, launched in the first week of June, is now available for public use and is part of BMC’s wider push towards digital governance during the monsoon season.Over the years, BMC has experimented with several digital platforms to handle citizen complaints related to road conditions, particularly during Mumbai’s heavy rains when potholes become a significant hazard. These efforts, however, have been met with mixed success, often criticised for being clunky, non-intuitive, or short-lived.
The newly launched Pothole Quickfix seeks to resolve those shortcomings with a more user-friendly interface. It allows users to lodge a complaint in just a few clicks. Unlike earlier apps where users had to manually pin the location of a pothole, this new application automatically geo-tags uploaded photos, using real-time latitude and longitude from the mobile device. This is expected to not only improve accuracy but also speed up the repair process.
According to senior civic officials, the app has been designed based on years of feedback from citizens who have demanded a more efficient and accessible complaint redressal mechanism. Previous attempts like the My BMC Pothole Fixit portal (2019), MCGM 24×7 app (2014), and the Voice of Citizens platform (2011) were phased out after limited success or seasonal relevance. These tools were often discontinued post-monsoon, a move that many citizens felt reflected a lack of continuity in civic commitment.
Now, with Pothole Quickfix, the BMC is banking on real-time responsiveness. Once a complaint is registered, it is assigned to one of 227 secondary engineers posted across Mumbai’s electoral wards. These engineers are tasked with monitoring the issue around the clock. The application also displays a task status dashboard that marks complaints as ‘Open’, ‘In Progress’, or ‘Resolved’. Additionally, citizens are empowered to reopen a case within 24 hours if the resolution is unsatisfactory.
The app’s backend includes set timelines for engineers to resolve complaints, creating a transparent accountability system. Civic officials maintain that the application’s integration with internal repair workflows will help close complaints more quickly and reliably, particularly when potholes are at their worst during the rainy season.BMC’s digital push aligns with broader goals of smart city governance and responsive civic infrastructure. While the success of the new app will depend largely on consistent execution, public trust, and post-monsoon maintenance, the civic body’s move to prioritise ease of access and digital tracking marks a significant step forward.
By placing a streamlined, tech-enabled tool in the hands of citizens, Mumbai’s administration is attempting to reinforce civic trust while addressing one of the city’s most visible infrastructure grievances. As monsoon clouds gather, the real test will lie not just in citizen adoption, but in whether BMC can match the app’s promises with on-ground action.
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