Kerala’s Class 9 English syllabus for 2024 now includes a chapter dedicated to their remarkable story. This addition underscores the profound impact of Mumbai’s dabbawalas, who have become global symbols of organisational efficiency and dedication. Titled “The Saga of the Tiffin Carriers,” the chapter spans five pages and is authored by renowned travel writers Hugh and Colleen Gantzer.
It provides a comprehensive account of the dabbawalas’ journey from their modest origins to their esteemed status on the world stage. The narrative highlights their operational prowess and the pivotal role they play in Mumbai’s daily life, tracing their origins to a simple act of delivering lunch in 1890. The genesis of the dabbawala service is described in vivid detail. The chapter recounts how Mahadeo Havaji Bachche, in 1890, transported a lunchbox from Dadar to the Fort area for a Parsi woman. This humble beginning laid the foundation for what would evolve into a highly sophisticated and efficient delivery system.
The dabbawalas, recognised globally for their operational brilliance, have been the subject of extensive research, featuring in numerous business studies, films, and even a comic book. Their system of logistics has captivated scholars and business leaders worldwide, including notable figures like King Charles III of the UK. Despite their acclaimed success, the dabbawalas faced severe challenges during the COVID-19 pandemic, which significantly impacted their numbers and delivery volumes. The workforce dwindled to around 2,000, with daily deliveries falling to approximately 100,000. Currently, only those in dire need are engaged in the demanding job, reflecting the ongoing resilience of this historic service.
The inclusion of their story in the Kerala curriculum not only highlights the dabbawalas’ unique contribution to Mumbai but also serves as an educational tool, inspiring students with lessons in commitment and efficiency. The dabbawalas have expressed their heartfelt gratitude to Kerala’s education authorities, recognising the honour of being part of the state’s educational syllabus.
