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Infosys to Launch Global Capability Centre for Lufthansa as Part of Major IT Contract

Infosys to Launch Global Capability Centre for Lufthansa as Part of Major IT Contract

Infosys is preparing to set up a dedicated Global Capability Centre (GCC) for Lufthansa as part of a substantial $300 million IT contract renewal. This move highlights the increasing role of India in hosting high-tech aviation hubs, further solidifying the country’s position as a key player in the global technology landscape.

The new GCC, which will be located in India, follows a pattern of similar tech initiatives from other major airlines. For instance, Delta Airlines inaugurated its technology centre in Bengaluru four years ago, while American Airlines is set to open a tech centre in Hyderabad. These moves demonstrate the growing significance of aviation-focused GCCs in India, as global aviation giants seek to expand their technology presence in the country. Infosys’s decision to set up a tech hub for Lufthansa follows a strategic move by Lufthansa Technik Services India (LTSI), a wholly owned subsidiary of Lufthansa Technik. LTSI, operating out of Bengaluru since 2005, plays a crucial role in delivering support services to global clients, including access to spare parts inventory, repair services, engineering assistance, and customised logistics arrangements to ensure smooth aviation operations. With over 300 employees, LTSI serves India and South Asia, and the partnership with Infosys will further elevate the company’s digital capabilities.

The expansion of aviation technology centres in India reflects a growing trend where global firms leverage India’s skilled workforce and cost-efficient services. Infosys, which has previously set up similar centres for clients like Rolls-Royce, is no stranger to the aviation sector. The company’s collaboration with Rolls-Royce led to the establishment of a joint aerospace engineering and digital innovation centre in Bengaluru, focusing on high-end R&D and advanced digital capabilities. According to industry experts, the demand for Maintenance, Repair, and Overhaul (MRO) services in the aviation sector is expected to rise sharply. A report by Oliver Wyman projects the global MRO market to reach $118 billion by 2030, although still 13% below pre-Covid forecasts. In response to this, companies like Lufthansa are turning to India’s technology and engineering expertise to maintain and expand their aviation operations.

Infosys’s new tech hub for Lufthansa will not only enhance the digital capabilities of the airline but also create a robust foundation for future collaborations. This hub will focus on supporting Lufthansa’s global operations through advanced data analytics, artificial intelligence (AI), and machine learning solutions. As aviation becomes increasingly reliant on technology, the establishment of such centres in India is poised to meet the growing technological demands of the sector. For India, this move is another feather in the cap of its burgeoning aerospace and technology sectors. The country continues to attract investments and global companies looking to tap into its large, skilled workforce and technological prowess. The creation of these tech hubs presents a significant opportunity for local talent, fostering innovation and knowledge transfer while boosting the economy.

The setting up of Infosys’s GCC for Lufthansa marks a significant step in the evolution of India’s role in the global aviation industry. With major aviation players increasingly turning to India for their technology needs, the country is well-positioned to become a hub for aviation tech innovation, benefiting both the industry and the local economy. As global airlines such as Lufthansa expand their digital footprints in India, the country is expected to remain at the forefront of this technological evolution, creating numerous opportunities for businesses, professionals, and the aviation sector as a whole.

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