Indian Railways has launched the SwaRail app, a unified platform designed to streamline and enhance the passenger experience.
Developed by the Centre for Railway Information Systems (CRIS), this super app consolidates multiple services into a single interface, aiming to simplify train travel across the country.The SwaRail app offers a comprehensive suite of features, including ticket booking for reserved and unreserved journeys, real-time train tracking, and onboard food ordering. Passengers can also access their booking history, check PNR status, and locate their coach on the platform. The app integrates the ‘Rail Madad’ grievance redressal system, allowing users to report and track complaints directly. Additionally, it provides parcel and freight tracking services, catering to a broader range of railway users.
Security and user convenience are paramount in the SwaRail app.
It supports single sign-on (SSO) authentication, enabling users to log in with their existing IRCTC or Rail Connect credentials. The app also offers biometric and m-PIN login options, ensuring secure access. For financial transactions, the integrated R-Wallet facilitates seamless payments and refunds, compatible with India’s Unified Payments Interface (UPI). Currently in its beta testing phase, the SwaRail app is available for download on both Android and iOS platforms. Initial access is limited, but the app is expected to be rolled out more widely in the coming weeks. Feedback from early users is being actively sought to refine and enhance the app’s functionality.
The introduction of the SwaRail app marks a significant milestone in Indian Railways’ digital journey. By consolidating various services into a single platform, it aims to reduce app clutter, improve user experience, and contribute to the broader vision of a digitally empowered India. As the app becomes more widely available, it holds the potential to transform the way millions of passengers interact with railway services, making travel more convenient, efficient, and user-friendly.
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