Indian Railways is testing a new system in the Bikaner division of Rajasthan that aims to provide passengers with confirmed train tickets 24 hours before departure, a significant improvement over the current practice of confirming tickets just four hours in advance. This initiative is part of a broader effort to enhance digital infrastructure and improve the overall passenger experience.
Under the existing system, Indian Railways prepares two reservation charts: the first is issued four hours before departure, and the second, a final chart, is released 30 minutes prior to departure to accommodate last-minute changes. The new pilot project seeks to consolidate these into a single final chart prepared 24 hours in advance. This change aims to reduce uncertainty for passengers, especially those with waitlisted tickets, by providing them with more time to adjust their travel plans. The pilot program commenced on June 6, 2025, in the Bikaner division, involving several trains to assess the feasibility and effectiveness of the 24-hour ticket confirmation system. The initiative is part of Indian Railways’ broader digital transformation efforts, which include modernizing ticketing systems and improving customer service. Successful implementation in Bikaner could pave the way for a nationwide rollout.
Implementing the 24-hour ticket confirmation system presents several challenges. Real-time synchronization across multiple booking platforms is crucial to ensure that seat availability is accurately reflected. Additionally, managing cancellations and last-minute bookings after the final chart preparation requires careful coordination to prevent discrepancies. Overcoming these challenges will be key to the success of the new system. The primary benefit for passengers is the increased certainty regarding their travel plans. With confirmed tickets available 24 hours in advance, travelers can make necessary arrangements, such as booking accommodations or planning connections, with greater confidence. This change is expected to enhance the overall travel experience by reducing stress and uncertainty associated with last-minute ticket confirmations.
If the pilot program in Bikaner proves successful, Indian Railways plans to extend the 24-hour ticket confirmation system to other divisions across the country. This initiative aligns with the broader goal of digital modernization and aims to provide passengers with a more reliable and efficient travel experience. The introduction of a 24-hour ticket confirmation system in the Bikaner division marks a significant step forward in Indian Railways’ efforts to modernize its services and improve passenger satisfaction. By addressing the challenges associated with last-minute ticket confirmations, this initiative has the potential to transform train travel in India, making it more predictable and convenient for millions of passengers.
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