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Indian Railways Enhances E-Ticketing Security

Indian Railways has deactivated approximately 2.5 crore suspicious user IDs on the IRCTC platform.

This action is part of a broader digital transformation aimed at curbing unauthorized automated bookings and improving access for genuine users. The initiative has already led to a record-setting 31,814 tickets booked in a single minute, showcasing the robustness of the modernized infrastructure. The crackdown on fraudulent activities was prompted by investigations into the rapid disappearance of Tatkal tickets, which are meant for last-minute travelers. The probe uncovered large-scale exploitation of the booking system by agents and automated bots, resulting in unfair advantages and limited ticket availability for genuine passengers. Public concerns expressed on social media further highlighted the need for corrective measures.

To combat this issue, Indian Railways deployed AI-powered bot mitigation systems capable of real-time detection and blocking of automated booking attempts. These systems have significantly reduced bot-driven traffic, which previously accounted for nearly half of all login attempts during the critical first five minutes of Tatkal bookings. The integration of a top-tier Content Delivery Network (CDN) has also enhanced website performance, ensuring faster page loading and reduced server load. In addition to backend improvements, Indian Railways has introduced new user authentication protocols. Non–Aadhaar-verified users are now required to wait three days after registration before booking high-demand tickets such as Opening Advance Reservation Period (ARP), Tatkal, or Premium Tatkal. Meanwhile, Aadhaar-authenticated users can continue to book tickets without delay.

These reforms have yielded measurable improvements in overall platform performance. The daily average of user logins has surged from 69.08 lakh in FY 2023–24 to 82.57 lakh in FY 2024–25, representing a 19.53 percent increase. Similarly, average daily ticket bookings rose by 11.85 percent during the same period. E-ticketing has now become the dominant mode of reservation, accounting for 86.38 percent of all reserved tickets. The success of these upgrades was dramatically demonstrated on May 22, when IRCTC set a new record by booking 31,814 tickets in a single minute. This achievement underscores the scalability and robustness of the modernized infrastructure, now better equipped to handle massive volumes of simultaneous requests.

To further enhance fairness, Indian Railways has restructured its website delivery, with 87 percent of static content now served via CDN, ensuring faster page loading and reduced server load. The system also employs sophisticated AI tools to detect and block bot activity in real-time. Suspicious user accounts are being actively identified and deactivated, with channels open for public complaints through the Cyber Crime Portal. The comprehensive digital overhaul of Indian Railways’ ticketing infrastructure reflects a commitment to creating a more equitable and user-friendly system. By leveraging advanced technologies and implementing stringent authentication measures, the railway aims to provide a seamless booking experience for all passengers. These efforts align with the broader goal of fostering sustainable and inclusive urban mobility solutions.

As Indian Railways continues to modernize its operations, the focus remains on ensuring that technological advancements translate into tangible benefits for the public. The recent initiatives not only address longstanding issues of ticketing fraud but also set the stage for future innovations aimed at enhancing the overall travel experience. The railway’s proactive approach serves as a model for other public transportation systems grappling with similar challenges. By prioritizing transparency, security, and user satisfaction, Indian Railways is paving the way for a more efficient and trustworthy transportation network.

The successful implementation of AI-driven solutions and the record-breaking ticket bookings highlight Indian Railways’ dedication to continuous improvement. These developments mark a significant step toward achieving a more accessible and fair ticketing system for all passengers.

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Indian Railways Enhances E-Ticketing Security
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