Hyderabad’s three municipal corporations have rolled out a coordinated round of the Prajavani public grievance programme, marking the first joint citizen outreach since the city’s civic administration was reorganised. Officials say the move is aimed at tightening service delivery and restoring accountability across the expanding metropolitan region.
The weekly Prajavani platform, now operational at headquarters as well as zonal and circle offices, enables residents to submit complaints directly to senior administrators. In the latest round, the Greater Hyderabad Municipal Corporation (GHMC) recorded 28 representations, while the newly formed Cyberabad Municipal Corporation logged 41 submissions in its inaugural session. Malkajgiri Municipal Corporation registered 15 complaints at its head office.Senior officials across the three corporations directed departments to prioritise time-bound resolution, particularly in town planning, engineering, sanitation and electrical wings — areas that continue to generate the bulk of civic grievances. In Malkajgiri, for instance, most submissions were linked to town planning approvals and layout concerns, underscoring the pressure on peri-urban zones witnessing rapid real estate growth.
Urban governance analysts note that the effectiveness of the Prajavani programme will depend less on the number of complaints received and more on resolution transparency. Hyderabad’s outward expansion has intensified demands for drainage upgrades, road repairs, building permissions, solid waste management and flood mitigation — services that are critical for climate resilience in a city prone to extreme rainfall.The trifurcation of civic bodies was intended to decentralise decision-making and bring administration closer to residents in newly urbanised corridors. Cyberabad, in particular, includes fast-growing IT and residential clusters where infrastructure often lags behind development approvals. A functional Prajavani programme in these areas could help align real estate expansion with environmental compliance and service readiness.
Officials involved in the hearings indicated that complaints would be digitally tracked and monitored at senior levels to avoid pendency. Urban planners argue that such grievance redress systems, if integrated with data dashboards, can serve as early-warning indicators for systemic failures — whether in stormwater networks, illegal constructions or waste management bottlenecks.For citizens, direct engagement forums offer a rare opportunity to escalate unresolved issues without navigating multiple bureaucratic layers. For the administration, they provide granular feedback on how policies translate on the ground.
However, governance experts caution that public hearings must be complemented by structural reforms. As Hyderabad’s metropolitan footprint grows, service delivery gaps in peripheral areas risk widening inequalities in infrastructure access. Transparent follow-up, disclosure of action taken reports and measurable service benchmarks will determine whether Prajavani becomes a meaningful accountability tool or a procedural exercise.In a city balancing rapid investment with environmental pressures, responsive civic systems are not merely administrative conveniences; they are foundational to equitable and climate-aware urban growth.
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