Commuters in Gurgaon’s busiest metro hubs are facing daily traffic chaos as city buses struggle for space outside Millennium City Centre and IFFCO Chowk stations. Without dedicated parking bays or terminals, buses queue along main roads, reducing carriageway width and creating gridlock during peak hours. The situation has drawn attention from traffic authorities and urban planners, highlighting the urgent need for structured last-mile connectivity solutions.
At Millennium City Centre, long 12-metre buses occupy an entire lane of the three-lane road, while autos and e-rickshaws jostle for space near metro entrances. Similar congestion has been observed at IFFCO Chowk and near Fortis Hospital, where buses halt until their schedules allow. Commuters describe the scene as chaotic, often taking 30-40 minutes to cross these stretches during peak hours. Traffic officials acknowledge that the core issue is the lack of properly designed bus terminals. “With dedicated space, buses could operate without obstructing traffic, and separate management for autos and e-rickshaws would be possible. Currently, everything merges on the same stretch, creating bottlenecks,” said an official from the city traffic department.
Efforts to address the problem have been ongoing for years. The Haryana Shahari Vikas Pradhikaran (HSVP) had allocated three acres in Sector 29 for a bus terminal near Millennium City Centre. However, the land remains unused, overgrown with debris, due to disputes over administrative control between the Gurugram Metropolitan Development Authority (GMDA) and the transport department. While GMDA has proposed transferring the land to build a terminal, bureaucratic hurdles have delayed action. The absence of a terminal is particularly concerning with an upcoming metro line planned near Millennium City Centre, which is expected to significantly increase footfall. Without a dedicated space for buses, traffic congestion will only worsen, impacting commuters and reducing efficiency for the city’s public transport network.
Urban planners stress that well-planned bus terminals can improve last-mile connectivity, reduce congestion, and promote sustainable urban mobility. “A terminal at Millennium City Centre would allow smoother integration of metro services and bus operations, providing commuters with safer, faster, and more eco-friendly transit options,” said an official from GMDA. Past experiences indicate that land acquisition and inter-agency coordination remain significant challenges in the city. Projects such as GMDA’s smart parking initiative were stalled because HSVP did not release land, highlighting systemic issues in urban planning governance. Until a functional bus terminal is established, roadside queuing will continue to strain Gurgaon’s roads, leaving commuters stuck in daily gridlock and impacting the efficiency of the city’s metro network.
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