The Delhi Metro Rail Corporation (DMRC) has announced the commencement of its tenth annual customer satisfaction survey, slated to commence from July 15 to August 14. This comprehensive survey aims to gather valuable feedback from commuters regarding their experiences with the metro’s services and facilities, according to an official statement released today.
During the month-long online survey period, commuters will have the opportunity to provide detailed feedback on a range of specific topics through a comprehensive questionnaire accessible on DMRC’s official website, www.delhimetrorail.com. The survey, available in both English and Hindi languages, will cover seven key areas including availability and accessibility, customer facilities, information services, service quality, customer relations, station amenities, security measures, and overall comfort levels. DMRC highlighted that the primary objective of this initiative is to gauge commuter perceptions and gather suggestions for potential improvements across various aspects of metro operations. By actively involving its passengers, DMRC aims to enhance service delivery and address any existing shortcomings in metro facilities and services.
“The feedback obtained from this survey will play a pivotal role in evaluating our current service standards and identifying areas for enhancement,” stated a spokesperson from DMRC. “It is imperative for us to continuously strive towards meeting commuter expectations and maintaining high standards of customer satisfaction.” The results of the survey are anticipated to provide valuable insights into the effectiveness of current metro operations and facilitate strategic adjustments to ensure optimal service quality. DMRC emphasized that transparency and responsiveness to commuter feedback are integral to its commitment to providing a seamless and efficient public transport experience in Delhi and its adjoining areas. Commuters interested in participating in the survey are encouraged to visit DMRC’s official website and navigate to the designated survey links prominently displayed on the homepage. The corporation assured that all feedback received will be carefully reviewed and utilized to implement necessary improvements across the Delhi Metro network. As Delhi Metro embarks on this annual survey initiative, it underscores its dedication to fostering a commuter-centric approach and reinforcing its position as a reliable backbone of urban transportation in the National Capital Region.
