Chennai Airport’s New Terminal Uses Tech for Queue Control
Chennai Airport is set to transform passenger experience at its new international terminal with introduction of a cutting-edge flow management system. The Airports Authority of India aims to streamline passenger flow, reducing waiting times during check-in, security checks and immigration processes.
This technology-enabled system’s primary function is to monitor the time passengers spend at various points within the terminal, including entry gates, check-in counters, security checks, immigration and security hold areas.
The system’s sensors will also provide historical data, allowing authorities to identify patterns of passenger flow and areas where travellers tend to experience longer-than-necessary wait times. The implementation of this passenger flow management system aligns with the airport’s expansion project for its new integrated international terminal.
