Chandigarh Airport Achieves Perfect Score in AAI Rankings, Secures 36th Global Spot
A new benchmark for aviation excellence has been established by Chandigarh’s international airport, which has topped the Airport Service Quality (ASQ) rankings among all Airports Authority of India (AAI) managed hubs. The airport secured a perfect score, a feat that not only places it as a national leader but also earns it a distinguished global ranking. This achievement is a strong indicator of the city’s commitment to developing zero net carbon, eco-friendly, and equitable infrastructure that prioritises passenger satisfaction and operational efficiency, setting a high standard for other urban centres to follow.
The airport’s impeccable service rating is a clear outlier when compared to the national average. It was the only AAI-operated facility to achieve the maximum score, outperforming major airports and even matching the quality levels of top privately operated airports in major metropolitan areas. This stellar performance is a powerful testament to effective governance and the benefits of well-managed public-private partnerships. The results underscore that a focus on delivering a high-quality passenger experience is a core component of building a truly world-class, sustainable urban hub.
This accomplishment is not an isolated one. The airport has consistently been recognised for its operational excellence and commitment to cleanliness and safety. Previous accolades for being the ‘best airport’ in its passenger category in the Asia-Pacific region and awards for hygiene and cleanliness further solidify its reputation. These honours reflect a deep-seated commitment to maintaining an environment that is not only efficient but also pristine and secure, which are fundamental pillars of a sustainable city. Such standards ensure that every visitor, regardless of background, experiences a gender-neutral and equitable level of service.
The implications of this success extend beyond the airport’s perimeters. As a high-performing regional hub, it enhances the city’s connectivity, boosting its economic dynamism and making it an attractive destination for both business and leisure travellers. The airport’s achievement provides a clear roadmap for other aviation facilities across the country, proving that strategic management and a relentless pursuit of quality can elevate public infrastructure to global standards. It stands as a compelling case study on how cities can integrate sustainable and efficient practices into their core operations to benefit the entire community.
