Bengaluru’s metro travel just got a digital boost, with commuters now able to book QR-code-based tickets across nine widely used travel apps, thanks to the Open Network for Digital Commerce (ONDC) integration. This new system removes the need to switch between platforms or stand in queues, streamlining multi-modal travel across the city. The initiative aims to offer a seamless, eco-friendly experience while encouraging more residents to shift from private vehicles to public transport.
The integration of Bengaluru Metro ticketing with the ONDC platform marks a transformative step in how commuters access and experience public transport. Previously limited to a few channels like the official metro app and Paytm, QR-code-based tickets can now be booked via nine different applications including Namma Yatri, Redbus, Rapido, and EaseMyTrip. This expanded access enables users to plan their entire door-to-door journey — including cabs, autos, buses, and now metro travel — within a single app. By simplifying the process, this unified mobility system is expected to reduce dependency on private transport and ease citywide congestion. QR tickets are generated instantly within the app, allowing commuters to scan at metro entry points without needing tokens or paper tickets. Experts say this shift towards app-based mobility solutions is aligned with global trends in smart urban transit, enhancing user convenience while fostering sustainable, contactless travel amid growing urban population pressures.
Authorities believe the move is a key milestone in building an integrated transport network that prioritises commuter convenience and real-time connectivity. Beyond operational efficiency, it addresses long-standing gaps in Bengaluru’s public transport chain—particularly first- and last-mile connectivity, which often deterred commuters from fully relying on metro services. By connecting auto, bus, and metro ticketing within everyday travel apps, the ONDC-powered system ensures a smoother and smarter travel experience. The addition of lesser-known yet locally relevant apps like Tummoc and OneTicket expands reach to a more diverse commuter base, including tech-savvy youth and daily wage workers using budget-friendly mobility platforms. The result is a digital ecosystem that reflects and adapts to the evolving needs of modern urban travellers. With faster onboarding, reduced queuing, and digital payments, the city aims to make public transit the preferred option. Experts anticipate this shift could significantly increase metro ridership and reduce vehicular congestion over time.
Bengaluru’s adoption of app-integrated QR ticketing for metro services is a game-changer in urban mobility. By removing barriers to access and promoting a fully digital, multi-modal commute, the city is setting the stage for a smarter and more commuter-centric transport model. This tech-forward upgrade not only enhances travel efficiency but also nudges citizens toward greener transit choices. As urban congestion and environmental concerns mount, such digital innovations could become essential blueprints for other Indian cities aiming to modernise their public transport systems. For now, Bengaluru takes a decisive step toward future-ready, inclusive, and sustainable urban travel.
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Bengaluru Metro Embraces ONDC, Expands Ticketing Access to Ride-Share Apps