Amazon is set to open its fulfilment centres in Delhi NCR and Bengaluru for public tours starting in the fourth quarter of 2025. This initiative will showcase the company’s cutting-edge logistics technology, operational efficiency, and dedicated workforce, providing visitors with an inside look at how India’s largest fulfilment centres manage storage, order processing, and delivery. Marking the launch of Amazon’s global tours programme in India, this move underscores the company’s commitment to innovation and transparency in the country’s booming e-commerce sector.
As one of the world’s leading e-commerce giants, Amazon is stepping forward with a pioneering initiative in India to open the doors of its vast fulfilment centres to the public. Beginning in late 2025, customers and enthusiasts alike will gain unprecedented access to the intricate workings behind their online orders, a move that aligns with Amazon’s global strategy to enhance transparency and consumer trust. The newly launched Amazon Tours programme is scheduled to operate three times weekly at its two largest Indian fulfilment centres — located in Delhi NCR and Bengaluru. Each session will accommodate up to 20 participants, offering a 45 to 60-minute guided walkthrough of the facility. These tours, free of charge, invite visitors aged six and above, with minors requiring adult supervision, to observe the seamless integration of cutting-edge technology and human expertise that drives Amazon’s logistics operations.
Abhinav Singh, Vice President of Operations for India and Australia, emphasised the significance of this venture: “We have built India’s fastest, safest, and most reliable operations network. Opening our doors through these tours allows people to witness firsthand the collaboration between technology and our dedicated workforce that powers daily customer deliveries.” Singh’s remarks underscore Amazon’s commitment not only to operational excellence but also to fostering a deeper connection with the communities it serves. The decision to inaugurate the Amazon Tours in India was announced at the ‘Delivering the Future’ event held in Tokyo, a platform showcasing innovations shaping the logistics landscape globally. Nick Boone-Lutz, head of Amazon’s public tours programme, noted the extensive success of similar initiatives worldwide. “Since 2014, over two million visitors have toured Amazon facilities across the US, Canada, Europe, and Australia,” he said. The Indian launch marks a strategic expansion aimed at showcasing Amazon’s commitment to sustainability, innovation, and workforce development in one of the fastest-growing e-commerce markets.
At the heart of these tours lies a compelling narrative of sustainability and technological advancement. Amazon’s fulfilment centres employ eco-friendly practices, including energy-efficient lighting and automated systems designed to reduce carbon emissions, aligning with India’s broader goals of sustainable urban development. Visitors will observe how these centres handle high volumes of products with precision, minimising waste and promoting gender-neutral employment opportunities within the logistics sector. The Delhi NCR and Bengaluru centres are critical hubs within Amazon’s expansive network. The Bengaluru facility, in particular, is notable for its enormous storage capacity exceeding two million cubic feet, reflecting the scale of operations required to meet India’s burgeoning online shopping demands. Through these tours, Amazon aims to demystify the complexities of supply chain management and build greater public understanding of the role technology plays in shaping efficient and equitable urban logistics.
Safety remains paramount in the execution of these tours. Visitors are required to follow strict protocols, including the use of closed-toe footwear and securing any loose items, ensuring a safe environment amid the operational activities. This approach reflects Amazon’s broader ethos of maintaining high safety standards while engaging with the public in meaningful and educational ways. Beyond showcasing its operational prowess, Amazon’s initiative represents a step towards creating more inclusive and equitable urban ecosystems. By providing a transparent view of its facilities, Amazon fosters an informed consumer base and encourages dialogue around sustainable business practices and workforce diversity. This is particularly relevant as cities across India seek to balance rapid economic growth with environmental stewardship and social equity.
In the broader context, Amazon’s tours programme complements emerging trends in corporate transparency and community engagement, setting a benchmark for other multinational companies operating in India. It signals a shift from traditional business models towards ones that value openness and responsibility, resonating with the aspirations of India’s urban populations for cleaner, smarter, and more inclusive cities. As the programme rolls out, it is expected to inspire similar initiatives in other sectors, further integrating sustainable practices with public education and participation. For now, Amazon invites the public to witness the behind-the-scenes efforts that keep their orders moving swiftly and sustainably, marking a new chapter in corporate-public relations in India’s evolving urban landscape.
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