Kolkata: In a strategic move aimed at optimizing operational efficiency amidst a staff shortage, Kolkata Metro Railway is implementing a revised management structure, consolidating station management under fewer superintendents. Instead of the traditional one superintendent per station approach, 27 superintendents will now oversee operations across 50 metro stations, spread across the city’s four mass rapid transit corridors.
This departure from the norm was announced by Metro Railway on Tuesday, signifying a shift towards a more streamlined and resource-efficient management model. Under the new arrangement, each superintendent will be responsible for overseeing two metro stations, except for certain terminal and junction stations, which will retain dedicated superintendents.
Explaining the rationale behind the decision, a Metro staff member highlighted the challenges of station management during emergencies when the superintendent needs to be present at both stations simultaneously. However, with careful planning and coordination, officials remain optimistic about the effectiveness of the revised structure.
Commenting on the staff shortage issue, Metro Railway’s Official, acknowledged the impact of retirements on staffing levels. Efforts are underway to address the vacancies, particularly ahead of the full operationalization of the East-West Metro corridor, which is expected to significantly increase daily ridership.
However, filling vacancies presents financial challenges, with Kolkata Metro’s operating ratio currently at 280, indicating a significant deficit between expenses and earnings. To mitigate this, discussions are ongoing with the Delhi Metro Rail Corporation (DMRC) to explore options for managing the East-West Metro and outsourcing various positions. Despite staffing constraints, Kolkata Metro remains committed to operational excellence and service reliability. The consolidation of station management is viewed as a proactive step towards optimizing resources and enhancing service quality across all corridors.
